1
How long does a health unit coordinator have to go to school?
6 months to a 1 year.
Percentage of Americans who abuse drugs in the workplace?
10-23%
What are some warning signs of substance abuse in the workplace?
Frequently being late, being absent, small accidents, lack of personal appearance and hygiene, blaming others.
What is the name of the form used to assess anxiety?
The GAD-7
What schedule has the most potential for abuse?
Schedule 1
how to achieve long-range goals?
Causes for long-term stress?
Environment, Powerlessness and Management style
Person who decodes the message is known as?
The Receiver
Closed questions
This type of question encourages more verbalization.
The open-ended questions
When the MA confirms the message is understood correctly, which one of the communications cycles is the MA completing?
The Feedback
The Civil Rights Act was established in?
1964
Most popular recruiting website?
Complete, Clear, Concise, Cohesive/Coherent, Courteous
The Americans with Disabilities Act (ADA) was passed when?
1990
What organization awards the CMA?
AAMA
What is a human resources manager looking for on a resume?
education, training, pervious employment, skills,
Per AAMA the Medical assistant needs to complete how many continuing education units to keep certification current?
60
NHA awards the MA this credential after successfully completing the exam.
CCMA
Per NHA how many CEU's does an MA have to complete per year to keep certification current?
5.0 credits
what does a pharmacy technician do?
assist the pharmacist with the preparation and administration of medications
No matter what level of training, providers must do everything for the patient.
What will keep the medical assistant current in knowledge throughout the years?
continuing education
what percent of people seen at the urgent care do not have insurance?
25%
Students who complete an MA program through ABHES can be certified through which organizations?
AAMA and AMT