TECHNOLOGY
Keyboards
Mouse and touchpads
Touchscreens
Cameras
Webcams
Microphones
Scanners
Signature pads
LIST 2 TYPICAL JOB DUTIES OF AN ADMINISTRATIVE MEDICAL ASSISTANT
ØAnswering telephones
ØManaging patient scheduling
ØDocumenting accurately in patient health records
ØManaging facility correspondence
ØFollowing legal and ethical principles
WHAT NEVER ASKS A QUESTION BUT GETS ANSWERED ALL THE TIME?
A PHONE
DESCRIBE THE DIFFERENCE BETWEEN WAVE SCHEDULING AND MODIFIED WAVE SCHEDULING
WAVE SCHEDULING: Rather than scheduling at intervals, several patients will be at office at once and seen in order of arrival
MODIFIED WAVE SCHEDULING: ØPatients are scheduled to arrive at given intervals during the first half of hour, then none is scheduled during the second half of hour
PROVIDE 2 NON-DECODABLE TERMS
ØCataract
ØAsthma
ØDiagnosis
ØPrognosis
ØSequela
ØAcute
ØChronic
ØSign
ØSymptom
WHAT IS THE NAME OF THE LEGISLATION SPECIFICALLY DESIGNED FOR PROTECTING HIPAA RELATED TO ELECTRONIC USE
HITECH ACT
DEFINE SCOPE OF PRACTICE
range of responsibilities and practice guidelines that determine boundaries within a healthcare worker practices
LIST THE STAGES OF GRIEVING
Denial
Anger
Bargaining
Depression
Acceptance
TRUE OR FALSE: SCHEDULES FOR PATIENTS CAN BE SUBPEONED FOR COURT PROCEEDINGS?
TRUE; IT IS IMPORTANT TO KEEP ACCURATE DOCUMENTATION OF ALL PLANNED, MISSED, CANCELLED AND NO-SHOW APPOINTMENTS FOR MEMBERS
PROVIDE ONE DESCRIPTION A PRE-FIX CAN INDICATE ABOUT A MEDICAL TERM
Modify a medical term by indicating a structure’s or a condition’s:
ØAbsence
ØLocation
ØNumber or quantity
ØState
EMR software contains limited information
Digital version of paper medical record
EHR allows sharing of information with other providers outside the facility
PROVIDE 2 BARRIERS TO PROFESSIONALISM
Attitude
Procrastination
Personal problems and “baggage”
Gossip
Personal communication
Dating co-workers
PROVIDE AND DEFINE THE 3 CLASSES OF NEGLIGENT ACTS
ØMalfeasance: performance of an unlawful, wrongful act
ØMisfeasance: improper performance of a lawful act
ØNonfeasance: failure to act when one had a legal duty to act
2 LEGAL/ETHICS THINGS TO KEEP IN MIND REGARDING PHONE CALLS WITH PATIENTS?
Take care that no one overhears sensitive information while on the phone
Do not place or receive personal phone calls during work hours
Telephone and message records may be brought into court as evidence
Make sure all messages are complete and legible
PROVIDE 3 RISK FACTORS FOR DISEASES
ØHereditary or genetic factors
ØAge
ØGender
ØEnvironmental factors
ØLifestyle
LIST 2 INFECTION CONTROL MEASURES REQUIRED FOR TECHNOLOGICAL DEVICES IN THE OFFICE
Kiosks are being used more often in the reception area for checking in
ØSome manufacturers are using antimicrobial coatings on kiosks and touchscreens
Disinfect keyboards daily
Touchscreen computer monitors and signature pads should be cleaned and disinfected daily
Healthcare professionals should wash hands or use hand sanitizer before/after using keyboard
Gloves should not be worn during computer use
Plastic covers can be used to enclose keyboards
LIST 3 TYPES OF NON-VERBAL COMMUNICATION
Body language
Gestures
Mannerisms
Appearance
Self-esteem and confidence
Facial expressions
PROVIDE THE 4 D'S OF NEGLIGENCE
Duty of care
ØHealthcare professional has a legal obligation to the patient
Dereliction
ØHealthcare professional breaches (violates) the duty of care to the patient
Damage
ØPatient suffers a legally recognized injury
Direct cause
ØBreach of duty of care directly causes the patient’s injury
LIST 3 ADVANTAGES OF CARE COORDINATION
ØGreater efficiency with providing patient care
ØReduced cost
ØGreater patient care
ØIndividualized patient guidance and services
ØEncourages patients to focus on goals and self-management
ØReduces hospital emergency department visits and readmissions
ØEnsures patient’s needs and preferences for healthcare services are met
WHAT ARE THE 2 BODY CAVITIES? WHAT PARTS OF THE BODY ARE INCLUDED IN BOTH?
Dorsal body cavity: Protects nervous system organs
ØContains cranial cavity and spinal cavity
Ventral body cavity: Divided into thoracic and abdominopelvic cavities
ØContains thoracic and abdominopelvic cavity
PROVIDE 2 SERVICES THAT CAN BE MANAGED THROUGH THE PRACTICE MANAGEMENT SOFTWARE
Claim denial management and electronic claim submission
Financial and management reporting
Scheduler
Medical cording or encoder
Insurance eligibility verification
PROVIDE THE 4 STEPS OF THE COMMUNICATION CYCLE
Sender creates the MESSAGE
Receiver DECODES the message
Receiver creates FEEDBACK
Sender DECODES feedback
NAME THE DOCUMENT THAT IS USED TO PROVIDE PATIENTS WITH THEIR RIGHTS
PATIENT BILL OF RIGHTS
DEFINE THE TEACHING-LEARNING PROCESS (6 STEPS)
Assessing the learning needs
Determining teaching priorities
Planning the teaching process
Implementing the teaching process
Evaluating the patient’s learning
Documenting the teaching-learning process
DESCRIBE WHAT ANATOMICAL POSITION LOOKS LIKE AND WHAT IT IS USED FOR
ØBody stands erect with face forward, arms at sides, palms forward, and toes pointed forward