Communication
This type of conversation provides a deep sense of satisfaction and can linger in our minds for hours, days or even years.
What is in-person communication?
Eye contact and head nods.
What is how people in western countries, such as the United States and Europe, demonstrate good listening?
The term used to describe how many people feel having to work in groups, either in college or in the workplace.
What is “group hate?”
Leaders who take charge and makes all the decisions.
What is an authoritarian leader?
In the next several decades, the U.S. will become a “plurality nation,” which means…
What is: No group is in the majority?
One of the most important skills for effective communication.
What is listening?
Avoiding eye contact AND/OR lots of head nods, and saying “yes, yes,” which means “I hear you” not “I agree with you.”
What is how people in countries, such as Vietnam, Thailand and Japan, demonstrate good listening?
Advantages of group work.
What is: A group can produce more innovative ideas than can an individual working alone. Small group discussion stimulates creativity and promotes critical thinking. A group can bring more expertise and experience to solving a problem.
Leaders who want a great deal of input by group members.
What is a democratic leader?
We listen closely to the words of physicians, teachers, successful businesspeople, and celebrities.
What is how social status impacts listening?
Listening and hearing are different.
What is: Hearing is passive? Listening is active?
Defensive listening.
What is when someone perceives, anticipates, or experiences a threat they often put up a “wall” for protection, which can distort incoming messages, leading to misinterpretation?
Sometimes we also allow negative past experiences with a person to interfere.
Disadvantages of group work.
What is: It can be time-consuming because group decisions often take more time than individual ones. It can silence different opinions and lead to premature decisions.
This leadership style is characterized by a complete freedom for the group in making decisions. The leader participates minimally and makes no attempt to influence the discussion.
What is the Laissez-faire style of leadership?
This is an example of how physical appearance impacts listening.
What is: Many people hold stereotypes about people with disabilities or physical challenges, and they often find it difficult to listen to them, avoiding eye contact or ignoring the person entirely?
Understanding another's feelings and experiences.
What is perspective taking?
The four stages of listening.
What is:
1. Hearing
2. Understanding
3. Evaluating
4. Responding
The space shuttle Challenger explosion was a result of this…
What is groupthink? Groupthink is a negative outcome that happens when groups arrive at a decision before all alternatives have been reasonably assessed. Groupthink occurs when participants feel pressured to conform and do not speak up; or they reject new information and may even react negatively to any information that contradicts the group decisions.
The leader is a servant first and makes a conscious decision to lead to better serve others, not to increase his or her own power.
What is the Servant Leadership style?
The ability to know what it’s like to “walk in another person’s shoes.”
What is empathy?
Six characteristics of an effective apology.
What is: 1. Don’t wait. 2. Be genuine. 3. Accept the other person’s anger. 4. Identify what you did wrong. 5. Don’t offer justifications or excuses. 6. Explain how you will never to what you did again.
Five common ineffective listening behaviors.
What are:
Three ways to prevent groupthink.
What is: 1. Consider different points of view. Encourage someone to play “devil’s advocate.” 2. Make sure everyone is heard as part of the discussion. 3. Don’t be in too much of a hurry. Take time to discuss the problem and solutions before making a decision.
Campbellsville University states that one of the primary goals of the university is to develop Christian servant leaders. The Servant Leader must excel at 10 characteristics.
What are: Awareness, Listening, Empathizing, Persuasion, Conceptualization, Foresight, Stewardship, Healing, Commitment to the growth of others, Building community
Five ways you can become a more effective intercultural communicator.
What is: 1. Increase your motivation: You have to have an interest and desire to improve your communication. 2. Increase your knowledge of yourself and others. 3. Avoid stereotypes. 4. Strive for empathy. 5. Navigating the borderlands: The more you engage with diverse cultures and commit to learning about them, the easier it becomes to communicate effectively and respectfully across cultural boundaries.