Policies and Procedures
How much of a deal closer can you apply to a qualifying order?
Up to 5%
What is the difference between USB-C and Thunderbolt-3?
Nothing, they are the same thing.
Can you have your device engraved by "Apple" after purchase?
No, only at time of purchase.
What tool do we use to pull up customer accounts to see previous orders.
iSell
What month did Apple release the first iPhone?
June 29, 2007
Specialists can price match up to ___ percent of Apple original retail price.
10
What continuity feature allows you to copy something on your iPhone and then paste it on your Mac?
Universal Clipboard
Can a customer buy AppleCare+ for a refurbished Mac?
Yes, as long as its within 60 days of original purchase date.
What is the keyboard shortcut that we can we use to search for applications or documents on the Mac?
Command - Space Bar
what department would you transfer to if a customer wanted to set up a Genius Bar appointment?
Apple Care
Can a customer backup their entire Mac using iCloud Backup?
No customers can backup their Mac using time machine.
What comes in the box for a Mac Mini?
Mac Mini and Power Cord
What are the steps to initiate an outbound call in Toolkit?
Switch aux to outbound call, open new engagement with "+" symbol, use phone icon to enter manual entry.
Where do you sign up for Apple TV+?
In the Apple TV App
Can a customer buy an unlocked iPhone with iPhone Payments?
No, must be tied to one of the 4 major carriers.
What kind of adapter does a customer need if they want to use their USB external hard drive with their new MacBook Air?
USB-C to USB adapter
What ports come on the new MacBook Pro 16" and how many of them are there?
4 Thunderbolt-3 ports and a headphone jack.
Are apple store gift card pin's a set of numbers or letters?
Letters
Co-founder Steve Wozniak had to sell his ______ to help raise capital for Apple.
Scientific Calculator
What is Enoch's Middle Name? (Must Spell It Right)
Moisey
What feature on Macs automatically organizes your desktop by categories, and keeps it organized as you save new files.
Stacks
Where can a customer go to Apply for the Apple Card?
The Wallet App on the iPhone or apple.com/apple-card
What is the PR number for the article that explains how to Place an Order Using the Internal Store?
PR7017
The name iPod was inspired by the movie_____?
2001: A Space Odyssey.