Insurances
Clinic Process
Safety
Admin Processes
Policies
Anything Goes
100
What does MAP stand for?
Medical Access Program (MAP)
100
What provides the "what to do" in case of an emergency spill of a hazardous product?
Safety Data Sheet
100
True or False
It is okay to reuse chemical containers to protect the environment by reusing containers to limit landfill trash.
FALSE - Never reuse chemical containers. Dispose of them properly.
100
How do we know we have the right patient?
Two Patient Identifier's (Ex. DOB/Name or Phone/Street address)
100
Where are CUC Policies found?
CUC Compliance Sharepoint Site
https://centralhealthtx.sharepoint.com/sites/intranet-CUC-Compliance
100
What is the A in AIDET? Answer and give a demonstration ..
Acknowledge the patient. Good Morning, I am Julie, what brings you in to the clinic today?
200
Who can you contact to gain access to an insurance verification portal?
insuranceverification@communitycaretx.org (*Insurance Verification)
200
Who is responsible for keeping the clinic environment safe?
You are! - clinic safety is everyone's responsibility.
200
Masks, gloves, gowns, eye protection are all forms of what?
PPE
Personal Protective Equipment
200
True or False ... We can leave patient info on the desk overnight since the clinic is locked.
False - No PHI should be left out unsecure. Lock it up or shred if not needed.
200
How do team members report something anonymously?
200
What is RTE?
Real Time Eligibility
Electronic insurance verification
300
How often can a patient receive a 30-day plan?
It can only be issued once within a 12-month period.
300
May patients under the age of 18 receive treatment without their guardian present?
Yes, if emancipated by law or meet other conditions spelled out in policy.
300
This should always be displayed while at work above the waist at all times in any CUC clinic.
Your team member ID - not using a lanyard.
300
True or False ... You cannot provide patient medical information to family members or even their spouse.
True - only if the patient has a release of information completed and signed on file. Person must be listed on the ROI.
300
Website to acknowledge team members for anniversaries, birthdays, and just because?
300
How often is the Education Department Newsletter sent out? (Tip - The newsletter is called "The MAC")
Monthly
400
For patients paying the full fee (Cash Pay Incentive), what must be created in Epic, and what form needs to be signed with it?
An Estimate & Eligebility Declination form
400
True or False - Once you have a patient's medications they brought into the appointment, it is fine to take them out of their sight to show the clinical team.
False - Never separate a patient from their medications. Must remain with the patient at all times.
400
Is it okay to store cardboard boxes directly on the floor?
No - items should be elevated off the floor on non-porous shelving.
400
This form must be signed by the patient prior to any type of care provided by CUC?
Consent for treatment
400
Call outs are what type of absence?
Unexcused
400
What Resouces can be found on the MAC Sharepoint?
Insurance Resources, Payer Guide, General Patient Forms, MAC Guide for Customer Service
500
What does MSPQ Stand for? What is the MSPQ used for?
Medicare Secondary Payor Questionnaire & Detremints the filling order
500
What does the acronym PASS mean?
Pull - Safety pin
Aim - the nozzle to the base of the fire
Squeeze - trigger or handle
Sweep - move in a side to side motion
500
True or False
Items not in use, may be placed in the hallway as long as they are small.
False
Only items with wheels and currently in use may be in the hallway.
500
True or False ... I am allowed to look up my friends medical chart to verify their lab results and provide them over the phone.
False. MACS do not provide medical results. This is a clinical task not an administrative task.
500
What are the core values of CommUnityCare?
Hint: It makes an IMPACT!
Impact
Mastering excellence
People First
Accountable
Community
Transforming
500
What is the E in AIDET? Answer and give a demonstration
Explanation .. Example keep the patient informed if the appointment is being delayed - they want to know the why, right?
600
What insurance portal can be used to verify most private insurance? What Insurance portal can be used to verify MAP/SFS/TitleVI
Availity & Medicaider
600
What are the MAC Infection control procedures after each patient transaction/cash handling event?
Hand sanitizer after each patient and after handling cash.
600
If you are exposed to blood or bodily fluids, what do you do?
Hint Page 28 of the Joint Commission Workbook 5th Edition
Stop Work - Perform First Aid - Report Exposure to Supervisor - Have patient remain on site - Call Employee Health at 512-978-9913
600
When do you ask the Medicare Secondary Payer Questionare? (MSPQ)
At each visit when the patient has Medicare.
600
What do you do in the event of a fire?
Hint: 
Activate Code Red & initiate "RACE"
Rescue - Alarm - Contain - Extinguish or Evacuate to meeting location for your clinic
600
True or False ... Children are allowed to legally interpet for others during the appointment.
False - the provider team needs to use the interpretation line and should list the interpreter ID number date/time of call in the appointment/chart notes.