Therapeutic Communications for Health Professionals
Key Terms
100
An example of having ________ _______ _______ is when a person is trying to tell you about his/her problems and you give them your full attention.
What is good listening skills?
100
Body motions such as foot tapping, drumming fingers, clicking pens, facial expressions, are examples of what component
What is KINESICS?
100
health professionals should never hold patient discussions in hallways (including ones dept where we might assume no one is listening), close doors and front reception windows when possible, gently suggesting that visitors wait outside when a roommate is present during a discussion (unless otherwise specified). This is an example of
What is ideal communication environment
100
This course introduces you to the basic skills of counseling and communication that are the foundation for all interactions this type of communication is also known as ____
What is therapeutic communication?
100
reflect body language
observe body language
reflect your overall understanding of the pt
What is an example of verbal communication
200
Good listening skills.
What is training and practice are required in order to have ________.
200
The way we position our body, the way we sit, and stand are examples of what component.
What is Posture?
200
As healthcare professionals, we should always convey the following qualities to patients:
What is friendliness, confidence, and professionalism.
200
being in a health profession as an MA or MBCS you are also considered to be what?
What is health professional.
200
examples: how did it feel to deal with diabetes at age 9?
what are things you could change to help yourself?
What is an open ended question?
300
To convey an understanding of someone else's feelings.
What is empathizing?
300
Our tone of voice; the way we express ourselves in volume is an example of
What is Vocalics?
300
An arm's length apart is culturally acceptable in the U.S. THis is known as the "comfort zone" and also an example of __________.
What is proxemics?
300
which feeling is generally to be most "taboo" in our culture?
What is anger
300
the correct sequence for using your listening skills is
What is paraphrasing, empathic response, open-ended questions.
400
_______ & _________ sound alike but they are NOT synonyms and may NOT be used in place of the other.
What is sympathy and empathy?
400
A mental or physical line describing territories between two people that cannot be crossed, especially gender or cultural differences is referring to a person's ______
What is boundaries?
400
Perhaps you encounter with a patient who for obvious reasons came to the office in pajamas, hair undone, and with a not a good facial expression with makeup from one day before un-removed. This is an example of you assessing
What is nonverbal communication?
400
im so sorry that you feel this way
What is paraphrasing
400
example: I feel really depressed when I don't take my medications is an example of
What is paraphrasing?
500
Shared feelings of pain over a loss, best used in a social context.
What is sympathy?
500
Example: Your office is shorthanded today. You are covering front desk responsibilities during the lunch break. You have 4 patients in the window lobby waiting in line for you, all four lines are ringing and you are about to give a follow up appointment to a patient that is just leaving the office but is also asking you several personal questions like, "where did you buy your new phone"? "how much did it cost", and what are the rates in your company? You immediately start conversing leaving everyone waiting including the phones! This is a perfect example of
What is lack of professionalism?
500
Studying a patients nonverbal behavior specifically, including eye contact, facial expressions, appearance, posture, and proximity.
What is behavioral observation
500
thank the giver
What is the first step in receiving feedback
500
examples:
giving advice to a pt
talking about yourself
referring them to seek other help are type of