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Medical office
Telephone
Medical office
Terminology
Medical office
100
"The Americans with Disabilities Act" requires that all door ways be what width for wheelchair accessibility?
What is : 3 feet wide
100
In what time frame are appointment reminder calls made?
What is : 24-48 hours before the appointment
100
How can a MA find approved educational programs for continuing education needs?
What is : Professional organizations
100
Type of insurance that pays a physician separately for each procedure that was performed.
What is : Fee-for-service
200
What type of health care encourages regular checkups, immunizations and well-child visits?
What is : Routine
200
Items readily available when taking messages.
What is : Desk clock, computer clock or wristwatch
200
Personal telephone calls should only be made at what time in a office setting?
What is : at break time or lunch time
200
When a physician receives one monthly fee from the insurance company for each subscriber in his or her practice.
What is : Capitation
200
What should a MA do if they receive a call from a patient that her child has suffered a burn with boiling water and no one has arrived at the office?
What is : Instruct the patient to call 911 and have the child taken to the ER.
300
Information needed to refill a medication.
What is : Medication name and dose
300
How should you handle a call if the patient refuses to leave a message and insist on speaking to the Dr?
What is : Instruct caller to write a letter and mark it "personal'.
300
Jewelry should be limited to what to maintain a professional appearance in a office setting?
What is : post earrings and a plain wedding band.
300
When all calls are rerouted to another telephone number.
What is : Call forwarding
300
Term used to describe determining which incoming calls will go to the Doctor.
What is: Screening
400
Facility that now functions primarily to provide acute and diagnostic services.
What is : Hospitals
400
How can a medical assistant prevent neck and shoulder strain when answering the phone?
What is : Wear a headset
400
Name of the practical experience in a physician office that is included in a medical assisting program
What is : Externship
400
Type of primary care that seeks a balance of the body through manipulation of muscles and joints.
What is : Osteopathy
400
Traditionally, what distinguished a "clinic" from other types of medical offices?
What is : Care provided was free or low cost.
500
What does the medical assistant do if a patient request authorization for lab or diagnostic testing?
What is : Obtain authorization from the doctor and complete necessary paperwork.
500
Telephone feature that allows calls to be sent from one telephone to another.
What is l; Call forwarding
500
Examination required by physicians to pass in order to obtain state license to practice medicine.
What is : USMLE - United States Medical Licensing Examination
500
Only performing those procedures that he or she is trained to do by law is.
What is : Scope of practice
500
Federal insurance plan that provides health insurance to the elderly, disabled or with end-stage kidney disease.
What is : Medicare