Coax Phone
What is the price for One BCP line?
$49.99
What is the Fiber internet reconnect fee?
$250.00
What is the rate for Spectrum Business Tv?
$44.99
What is the rate for internet Ultra and the speed?
$199.99 and 600x35
What is the rate for adding enhanced toll free to an account?
$10 monthly
If a customer is needing to add phone service to their internet only account. How would we request?
Sales Support ticket
Who can assist with a fiber upgrade?
AE
If a customer is needing to add additional boxes to their account and they currently have DTA's, Do they have to convert the account?
Yes
Fiber disconnects are submitted via a BO case then routed to the ECS BO Que for assignment. T or F
False
Can a Charter account add Enhanced Toll free?
No they cannot.
If cx already has three phone lines @ $29.99 each with SBPP coding and wants to add 1 additional phone line. Do we have to change the other phone lines to rack rate?
No
If a cx is calling in to request an additional port be activated on their fiber modem, Is this a request you are able to assist with?
No, we only activate one port per service.
What is the maximum number of boxes/outlets allowed on one account?
25 outlets
Is a Change of Ownership process by Finance Ops or BO case?
Finance case
Can we submit a request for upgrading UC/HV feature packages?
No, call should be transferred to UC MACD.
What is the truck roll fee to install one phone line?
$99.00
Client is under contract for 36 months, billing activated 01/26/2022. They call you today to disconnect services. Will there be an ETF fee for canceling?
Yes, term would end 01/2025
If cx is requesting to disconnect Hv leaving Fia what kind of case would we submit?
Client service case to turning point
Fiber disconnects does not need 30 days notice and can be effective immediately. T or F?
False
A client calls in to upgrade FIA 50M to FIA 200M. You look in SF and the ROE is Agent. Are you going to provide the contact information listed in SF?
Submit a Ntl Care to Order Ops case routed to Sales Support.
What is the maxium number of bcp lines allowed on one account?
20
Customer is calling in to upgrade from 30m to 50m and per the Rate card the different in rate is less than $200.00. Can we submit the fiber speed upgrade request since the rate increase is within our threshold?
No, fiber upgrade would require new contract to be provided and would be handled by sales/AE.
If a client wants LifeTime channel added. Which SBPP TV package would they need?
Spectrum Business Premier
An account with the ROE Federal calls in to upgrade from Internet 300X10 to GIG 940x35. Should I submit a BO case or Ntl care to order ops?
No, refer to AE for Federal changes.
My account ROE is agent and I need to disconnect my FC+. I was transferred to you and was told I have a national account. What case type?
MACD & TP case to disconnect fiber.