e's e's & more e's
The only service that gets an IP address
EDI - Ethernet Dedicated Internet
This is a demarcation point between the responsibility of the service provider and the responsibility of the subscriber
UNI - User Network Interface
Kristen would be the authority on Kauai. This is the name of the authority on a particular area or topic at Comcast.
SME - Subject Matter Expert
So many discos, so little time - this is short for one of the most common functions we perform.
DISCO - Disconnect
This person is always copied on all correspondence when moving, changing, adding or disconnecting service. He/she made the sale.
AE - Account Executive
There are always two locations involved with this service.
EPL - Ethernet Private Line
You could make a rap song out of this or name a team after it: move, add, change, disconnect.
MACD Team
In order to get our lines past railroad tracks and building foundations, we may need one of these.
ROE - Right of Entry
Calculating this depends on whether it's voluntary, non-pay, a move, a change or a migration.
PDD: Plant Disconnect Date
Every desktop and laptop computer, server, scanner, printer, modem, router, smartphone, tablet and smart TV is assigned this.
IP - Internet Protocol address
While providing multi-point to multi-point capabilities, this service always has private lines, never public.
ENS - Ethernet Network Service
Every experience a customer has with Comcast should be excellent and this person makes sure that happens every step of the way.
CPM - Customer Project Manager
This could be a telephone, a router or a cable TV box.
CPE - Customer Premise Equipment
This should NEVER change unless it is a customer requested date or customer caused date. Be sure to notate!
CDDD - Customer Desired Due Date
This refers to the process of receiving, tracking, and fulfilling customer orders.
OM - Order Management
EDP - Engineering Design Plan
A tactic sometimes used by people to share or divert blame or provide a disclaimer should something go wrong.
CYA - Cover Your Assets ;-)
This physical interface enables the linking of networks using signaling, Internet Protocol (IP) or Asynchronous Transfer Mode (ATM) networks.
NNI - Network to Network Interface
It might be how we felt after the morning class on Tuesday, but it's anything which is received in a non-operational (broken or defective) state.
DOA - Dead or Defective on Arrival
This is a user inquiry for an IT service.
SR - Service Request
Much like a wheel, this "hub and spoke" system, provides point to multi-point service.
EVPL - Ethernet Virtual Private Line
Beth would want you to bypass a lot of tasks in Century, because its soooo simple.
BWUG - Bandwidth Upgrade
This requires tasks completed by Technical Operations and the SDP team, including setup, provisioning, and testing of the CPE at the customer location.
DOI - Day of Install
When the all-important equipment is to be installed.
DOI - Day of Install
This is an interactive TV experience that gives you instant access to all of your entertainment. Integrated search results across live TV are just one of many features.
X1 - XFINITY on the X1 Entertainment Operating System™