FOLLOW UP
This macro is what is sent after a customer misses their scheduled (not wedding) sizing consultation.
What is Follow Up - Virtual Fitting - Missed Call
This macro features investigative inquiries that can be personalized based on the fit issue that the customer is experiencing.
What is Sizing Assistance - Probing Questions
This macro educates a customer on where they can locate an easily missed item that is included on our dress shirts.
What is Product Issue - Collar Stays Missing
This is the macro we send when our save attempts have not been successful and the customer wants to move forward with a return.
What is Loop Refund - Lost Customer
This macro is used to connect a potential wedding party with the wedding team.
What is WEDDING - GROOM - Prospect
This is one of our shortest and most used macros!
What is Follow Up - Email
This macro is short and sweet, but gets us the information we need to recommend a good size for a customer.
What is Sizing Assistance - Height, Weight, Waist
This macro mentions cold temperatures as the main culprit for this product issue.
What is Product Issue - Tailoring Pen Marks
This macro is used when a customer wants to switch styles from their original order.
What is Loop Exchange - Different Item
This macro is used after a phone consultation with a groom and they are not ready to move forward yet.
What is WEDDING - GROOM - Consultation Follow Up
This macro is typically used on weekends to assure the customer that we will get back to them on Monday with a solution.
What is Follow Up - Move Along - General
This is the only virtual call request macro that does not include a link to schedule a call.
What is Sizing Assistance - Virtual Call Request - Apology Intro
This macro is most often used on the weekends or outside of business hours to get a timely response to the customer while assuring them that we have escalated their concern.
What is Product Issue - Monday Move - Baker
This macro is used when the customer is satisfied with part of their order but wants to send back part of it.
What is Loop Refund - Keeping Product.
This macro is used to start the virtual fitting process by getting photos of the customer in their gear.
What is WEDDING - VF - Try On Gear Photo Request
This macro is used to step in for a team member to address the customer's concern and offer a resolution.
What is Follow Up - Move Along - Provide Solution
This macro features all 6 fit photos as well as the video of how to correctly put on your blazer.
What is Sizing Assistance - Photo Request - MTM
This is the only Product Issue macro with the fit photo examples attached.
What is Product Issue - Sizing - Photo Request
This macro asks the customer for photos in the gear but also gives them the opportunity to visit the exchange link directly.
What is Loop - Exchange - Photo Request
This macro is used to confirm a groom's outfit selections when the groom has selected to cover a portion of his groomsmen's orders and his details are in-stock.
What is WEDDING - DF - OTR + GC Purchase
This macro is used to introduce a customer to a store team.
What is Follow Up - Suit Consult - Connect with Store
This macro is perfect for a customer requesting a sizing consultation via email. It features fill in the blanks for recommended sizes for blazer, pants, and dress shirt.
What is Sizing Assistance - Fit Recommendation
This macro walks the customer through care instructions and does not ask them any questions related to wear or care.
What is Product Issue - Stain Removal - Customer Fault
This macro is not a macro at all. Just a plug and play link.
This macro is used to set expectations when a customer orders their gear well past the 14 week deadline (under 8 weeks).
What is WEDDING - VF - Late Fitting