ExakTime Connect
Connect::Reset Password
Steps to reset password for Connect admins. REQUIRES manual info entry
EM::EM Gather Logs
Instructions for generating logs with EM > file passed to Tier 2
Talent:: Talent Export/Import Instructions
Instructions on how to create an import/export in talent
What is the macro title called when a customer receives "Rollup Processing Error" in ALX
ALX-"Rollup Processing Error" Auto Lunch Records
Core::Username Merge
Inform customer that username merges are needed when the incorrect order of operation took place when creating usernames in other modules
Connect::Company Setup Code
Bonus: Can you provide the Company Setup Code to the customer?
Response to Customer
Explanation of where an admin can find the Company Setup Code within Connect
Bonas: No, you can not provide the company set-up code over the phone or email for security purposes.
EM::Android Remove App Data
When an Android user already had EM installed and configured to a different customer than they are trying to set up with now
Talent:: Onboarding User
Response to Customer
For when a new employee contacts us instead of the company they're onboarding with
Connect::Missing Approval Function
When a customer indicates the Approvals function is missing from the Time Card Summary or Time Card Details
Core::OE Carrier Request
When a carrier requests OE information from support and they don't provide enough info to determine who the customer they're working with is, or it's clear they're not on an active OE with Professional Services, use this macro
Connect::Policy Changes - Recalculate Time Cards
Info to provide customers when they are making policy changes
EM::Facefront Issues
Things to verify/check if the facefront is not working in EM
Talent::Error Response
When customer receives an error when in the system
EM::EM Sync Settings
Instructions to Admin users on how to set the sync frequency of records via a specific device, NOT within Connect
EM::EM Sync Settings
Instructions for customers on how to edit Security Roles to give users access to Connect
Connect::Time Format
Which time format is not an available option?
How to change the time format display in both Time Cards and Reports
A: Military Time
EM::Default Location/Cost Code
How to set a default location and cost code in EM
Onboarded New Hire Tile Error 400
To be cloned and modified for making a service incident macro to save time
Connect:: Report Blocked
When a customer receives "Content Blocked" error when running reports
EM::Elapsed Time - Future Time
Explanation of the Elapsed Time Feature
Connect::Record Performance HAR File
Bonus: Can the customer do this on their end?
How to gather necessary data when troubleshooting Connect performance issues > file passed to Tier 2
A: Yes. If they need assistance schedule a remote session.
Hardware::Hornet switch to EM
For customers frustrated by Hornet issues, no additional cost switch to Mobile instructions
Talent:: Application Status
To use for candidates seeking job opportunities
Connect::JobClock Re-assignment
Instructions for transferring JobClocks/Hornets from one location to another
EM::Initial Setup JCR
Instructions for setting up EM on Android for JCR