Damaged/Lost/Missing Products
Hi, {{ticket.customer.firstname}}! Your bullymax.com order is on hold due to an invalid delivery address. Can you please provide your apt number if applicable? Thank you!
Missing apt number SMS
Hello,
We thank you for your interest in becoming a Bully Max distributor.
Unfortunately, Bully Max no longer has an international distribution program. We will keep your contact information on file and if anything changes we will contact you.
We apologize for any inconvenience.
Kind regards,
🌐 International Dealer Request [AI Compatible]
Hi {{ticket.customer.firstname}},
Thanks for reaching out! We're happy to answer this question for you.
How long your dog should eat puppy food depends on breed and size; most dogs will continue growing for the first year or two. Because large and giant breeds take longer to mature, they need to eat puppy food longer than small- or medium-sized breeds.
As a general rule, it is important to monitor their food consumption and body condition score. When leftovers are in a bowl, the puppy is more likely getting full and needs fewer calories throughout the day.
Here’s how long to feed puppy food based on breed sizes:
Toy and Small Breed Dogs: Many toy and small breed dogs weigh less than 20 pounds at maturity and reach this size between 9 and 10 months of age.
Medium Dog Breeds: Medium-sized dogs weigh between 21 and 50 pounds at maturity. They tend to reach maturity around 12 months of age.
Large & Giant Breeds: Large and giant breeds weigh between 50 and 100 pounds, respectively, and can take 18 months to 2 full years to reach maturity. They need to eat puppy food longer than small- and medium-sized breeds.
If you have a mixed-breed dog or aren't sure how big your dog will be at maturity, it’s best to consult with your veterinarian.
Here's an article with more information that may be helpful to you: How To Know When to Switch to Adult Dog Food: https://bullymax.com/blog/when-to-switch-to-adult-dog-food/?_ga=2.143918069.1743399178.1681134873-1671730242.1681134873&_gl=1*10pq98*_ga*MTY3MTczMDI0Mi4xNjgxMTM0ODcz*_ga_BQTGN4PS4F*MTY4MTU2NTMxNi4yMC4xLjE2ODE1NjU3MDYuMjMuMC4w&_ga=2.214042967.1743399178.1681134873-1671730242.1681134873&_gl=1*12wwkwf*_ga*MTY3MTczMDI0Mi4xNjgxMTM0ODcz*_ga_BQTGN4PS4F*MTY4MTU2NTMxNi4yMC4xLjE2ODE1NjU2NjkuNjAuMC4w&_gl=1%2Amxjjfy%2A_ga%2AMTY3MTczMDI0Mi4xNjgxMTM0ODcz%2A_ga_BQTGN4PS4F%2AMTY4MTU2NTMxNi4yMC4wLjE2ODE1NjUzMTYuNjAuMC4w
Please don't hesitate to reach out if we can offer additional support.
Have a great day!
❓🐶 How long should I feed my dog puppy food? [AI Compatible]
Hello {{ticket.customer.firstname}},
Thank you for reaching out to Bully Max! My name is {{current_user.firstname}}. I'd be happy to help.
Your order {{ticket.customer.integrations.shopify.orders[0].name}} has been received and is being processed.
Great news: your order will ship soon. Orders are packed hourly and picked up daily at 3:00 PM EST, Monday through Friday.
Orders received after 12 p.m. on Fridays ship the following Monday. Once your order ships, you will receive a confirmation email with tracking information.
In the meantime, please don't hesitate to reach out if you have any questions!
Have a great day and, thanks again,
❓Why hasn’t my order shipped? - Weekend order
Hi {{ticket.customer.firstname}},
Thank you for your interest in our subscription service!
Here are some great reasons to subscribe to Bully Max Autoship:
Save Money: Get 10% off every order. It's the easiest way to save on your dog's favorite products.
Save Time & Never Run Out: You’ll never have to worry about running out of your dog's food again! With Autoship, your order is delivered right when you need it, so no more last-minute trips to the store.
Total Flexibility: Our subscription service is designed to work around your schedule. You can skip orders, change order dates, update shipping frequency, and even pause, resume, swap, or cancel anytime for FREE!
How does Autoship work?
Choose one or more items your dog needs.
Select the "Subscribe & Save" option.
Get notified via email before each shipment.
Receive your order and keep your dog happy!
Ready to join? Click here: https://shop.bullymax.com/collections/autoship-get-10-off to start saving today!
Best regards,
❓Why should I subscribe? [AI Compatible]
Hello {{ticket.customer.firstname}},
Thank you for reaching out to Bully Max.
We apologize for this inconvenience! As we try our best to provide exceptional service, some factors like shipping and handling are outside our control, and issues like this can happen.
Please send us a photo of the broken/damaged item(s) you received, so that we can see the extent of the damage, and we'll do our best to resolve this as soon as possible.
We look forward to hearing from you.
Thank you,
📦🔙Product Damaged (no photo) [AI Compatible]
Hello {{ticket.customer.firstname}},
My name is {{current_user.firstname}}, and I'm reaching out with an exceptional one-time offer.
I noticed you haven't ordered in a few months, and I would like to help make your next order a bit easier.
If you reactivate your subscription at Bully Max, I can apply a 50% discount to your first order back (you just pay shipping).
Would you like me to re-activate your subscription and apply the 50% discount to your first order back?
Please reach back out anytime. Bully Max now offers 24/7 customer support.
Have a great day!
WINBACK (HIGH VALUE 50% OFF FIRST ORDER)
Hi {{ticket.customer.firstname}},
Thank you for reaching out to Bully Max!
We recommend the Bully Max 24/14 High Protein & Growth Puppy Food - Lamb: https://shop.bullymax.com/products/puppy-food-dry-kibble?variant=40171170168899 for your pup.
This premium formula is packed with healthy protein from real lamb and pork, is fortified with 6 essential vitamins (vitamins A, B12, C, D, E, and K), and contains a powerful postbiotic ingredient called TruMune proven to boost your dog’s gut health and immune function.
Be sure to check out the Puppy Starter Pack for Training & Growth : https://shop.bullymax.com/products/puppy-starter-pack-for-training-growthtoo! It has you covered with all the essentials you need to get started giving your new puppy the life they deserve.
Best regards,
🐶 Puppy suggestions
Hello {{ticket.customer.firstname}},
Thanks for reaching out! Your order has shipped, and you can track it right to your door with the details below:
Order date: {{ticket.customer.integrations.shopify.orders[0].created_at|datetime_format("MMMM d YYYY")}}
Order#: {{ticket.customer.integrations.shopify.orders[0].name}}
Status: {{ticket.customer.integrations.shopify.orders[0].order_status_url}}
Tracking Link: {{ticket.customer.integrations.shopify.orders[0].fulfillments[0].tracking_url}}
Shipping address: {{ticket.customer.integrations.shopify.orders[0].shipping_address.address1}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.address2}}, {{ticket.customer.integrations.shopify.orders[0].shipping_address.zip}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.city}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.province}}
If you have any questions, feel free to let me know.
Have a great day!
🚚 Order Status: Shipped [AI Compatible]
Dear {{ticket.customer.firstname}},
Thank you for reaching out to us regarding your interest in unsubscribing from our newsletters. We appreciate your feedback and are here to assist you in the process. To opt out of our newsletters, you can easily use the "Unsubscribe" button located at the bottom of the email you received.
Here are the step-by-step instructions to guide you through the process:
Open the email containing the newsletter you wish to unsubscribe from.
Scroll down to the bottom of the email, where you will find various options and links. Look for the "Unsubscribe" button.
Once you have located the "Unsubscribe" button, click on it. This action will redirect you to a new tab in your web browser.
On the unsubscribe page, you'll be asked to confirm your decision. Follow the instructions provided on the page.
After confirming your preferences, click on the "Unsubscribe" to finalize the process.
You will receive a confirmation message indicating that you have successfully unsubscribed from the newsletters. Please note that it may take a short period for the changes to take effect, so you may receive a few more newsletters before the opt-out is fully processed.
We apologize for any inconvenience caused and appreciate your understanding in this matter. If you have any further questions or encounter any difficulties, please do not hesitate to contact us, and we will be happy to assist you.
Thank you for your continued support.
Sincerely,
Unsubscribe from Newsletter
Hello {{ticket.customer.firstname}},
Adriane here from the Bully Max team. Just following up with your order {{ticket.customer.integrations.shopify.orders[0].name}} which is still on hold due to a missing apartment/unit number. On checkout, you have entered:
{{ticket.customer.integrations.shopify.orders[0].shipping_address.address1}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.address2}}, {{ticket.customer.integrations.shopify.orders[0].shipping_address.zip}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.city}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.province}}
For us to process your order, please reply to this email with a Valid Address. Please include your apartment or suite number (if needed). To be sure your address is correct, please validate your address on Google Maps: https://www.google.com/maps
Bully Max can no longer ship orders to a PO Box starting January 27, 2023. We apologize for any inconvenience.
Thank you for choosing Bully Max, and have a great day.
Sincerely,
Follow up missing apt number
Dear {{ticket.customer.firstname}},
You can delay your next shipment by selecting a new delivery date from the options available below:
👉 Choose a New Shipment Date
Need help making changes? Our support team is here for you.
Thank you for being a valued Bully Max customer.
Best regards,
ARPU Delay options
Hello {{ticket.customer.firstname}},
Due to an unforeseen delay with our production line, we are unexpectedly out of stock of puppy food. Unfortunately, we do not yet have a restocking date.
In the meantime, we recommend the Bully Max 25/11 High Protein & Low Fat Dog Food - Lamb: https://shop.bullymax.com/products/bully-max-25-11-high-protein-low-fat-dog-food for your puppy. It contains 25% protein from lamb and pork (the #1 and #2 ingredients) to help your dog build lean muscle and maintain healthy hair and skin. It is fortified with 12 essential vitamins and minerals to help keep any age dog healthy and nourished from the inside out. It is suitable for pups four weeks and older.
We also suggest supplementing their nutrition with the Bully Max Puppy Chews for Immunity and Growth. Each serving contains a healthy dose of Colostrum, the high-protein component in mother’s milk that helps stimulate the growth of your puppy’s muscles and immune system.
Please don't hesitate to let us know if you need help with your order or have any questions.
Have a great day!
🐶 Puppy food out of stock
There are two common reasons for an upset stomach in dogs:
Switching foods too quickly.
Solution: Transition to Bully Max dog food gradually over a week to prevent stomach upset. Here's how to make the switch:
(Insert instructions for switching foods)
Feeding too much food.
Solution: Feed your dog less. Bully Max is higher in calories, so they need smaller portions. You can use this dog food calculator: https://shop.bullymax.com/blogs/news/dog-food-calculator-cups to determine the correct amount.
To help settle your dog's stomach, we recommend feeding them a mixture of white rice and boiled chicken for 24-48 hours before slowly reintroducing their dog food.
Please give these solutions a try and let me know if they resolve the issue. If not, we can still move forward with canceling your order, though we'd hate for you to give up too soon!
Looking forward to hearing from you.
Best regards,
🙁CANCEL REQUEST - Dog's stomach is upset
Hi {{ticket.customer.firstname}},
Thank you for reaching out.
You can log in to your subscription on the Bully Max App here: https://shop.bullymax.com/pages/app.
If you're having trouble logging in or remembering your password, you can request access to your subscription dashboard here: https://shop.bullymax.com/tools/recurring/get-subscription-access?passwordless=true
Have a great day!
🔄How to login to subscription dashboard / or reset password. [AI Compatible]
Hello {{ticket.customer.firstname}},
We apologize for the inconvenience. As we try our best to provide exceptional service, some factors, like shipping and handling, are outside our control, and issues like this can happen.
We will get a replacement order shipped out right away.
Tracking information on your replacement shipment will be sent as soon as it's available.
Have a great day!
📦🔙Product Damaged (customer sent photo)
Hello {{ticket.customer.firstname}},
Thank you for reaching out to us!
Yes, Bully Max food is absolutely suitable for puppies! In fact, we have a product specifically designed for puppies to support their healthy growth and development. Our Bully Max 24/14 High Protein & Growth Puppy Food: https://shop.bullymax.com/products/puppy-food-dry-kibble is made with high-quality ingredients and offers the perfect balance of protein and fat to help your puppy thrive.
If you have any other questions or need further assistance, feel free to let us know!
Best regards,
🐶Yes, our food is for puppies [AI Compatible]
Hi {{ticket.customer.firstname}}
I'm sorry to hear that your dog has lost interest in their food!
I’d be happy to share some helpful tips. Here’s a great article that can guide you:
How To Get Your Dog To Eat Everything You Give Them: https://shop.bullymax.com/blogs/news/dog-feeding-schedule
Additionally, you can try mixing their food with Bully Max Raw Dog Food Toppers. Many picky eaters love the added flavor and nutrition these toppers provide. You can check them out here:
Bully Max Raw Dog Food Toppers: https://shop.bullymax.com/products/raw-dog-food-toppers-salmon
Please let me know if there’s anything else I can assist you with.
Have a great day!
🐶🍖 Picky Eater Suggestions [AI Compatible]
At this time, we are not shipping orders to Canada. Please check back periodically as this may change in the future.
Thank you for inquiring about Bully Max. Have a great day!
🇨🇦 Do you ship to Canada / CA? [AI Compatible]
Hello {{ticket.customer.firstname}},
Our subscription discount was reduced to 10%.
Details of this discount reduction update were emailed last month, and posted at https://shop.bullymax.com/pages/bully-max-return-policy.
This was a difficult decision for us to make. However, this discount reduction was necessary to maintain the same level of quality ingredients.
To help offset this discount reduction, we now offer FREE shipping on orders over $100.00.
Rest assured, the price of our dog food remains unchanged; only the discount changes.
Sincerely,
💲 10% subscription discount update
Hello {{ticket.customer.firstname}},
We're currently unable to ship your order due to a missing apartment/unit number. Here's the address you provided during checkout:
{{ticket.customer.integrations.shopify.orders[0].shipping_address.address1}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.address2}}{{ticket.customer.integrations.shopify.orders[0].shipping_address.zip}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.city}} {{ticket.customer.integrations.shopify.orders[0].shipping_address.province}}
For us to process your order, please reply to this email with a Valid Address. Please include your apartment or suite number (if needed). To be sure your address is correct, please validate your address on Google Maps: https://www.google.com/maps. Bully Max can no longer ship orders to a PO Box. We apologize for any inconvenience.
Please provide a physical shipping address at your earliest convenience so we can proceed with your order #{{ticket.customer.integrations.shopify.orders[0].name}} as quickly as possible.
Sincerely,
Missing apartment number
Hello {{ticket.customer.firstname}},
My name is {{current_user.firstname}} and I'm reaching out with an exceptional one-time offer.
I noticed you haven't ordered in a few months, and I would like to help make your next order a bit easier.
If you reactivate your subscription at Bully Max, I can apply a 100% discount to your first order back.
Yes, you read this offer right. Your first order back will be completely FREE (you just pay shipping).
Would you like me to re-activate your subscription and apply the 100% discount to your first order back?
Please reach back out anytime. Bully Max now offers 24/7 customer support.
Have a great day!
WINBACK (HIGH VALUE 100% FREE ORDER)
Hello {{ticket.customer.firstname}},
We are reaching out to inform you that, due to an unforeseen delay with our production line, we are unexpectedly out of stock of the Bully Max 24/14 High Protein & Growth Puppy Food.: https://shop.bullymax.com/products/puppy-food-dry-kibble
Due to this delay, we cannot ship your order {{ticket.customer.integrations.shopify.orders[0].name}}. We are deeply sorry for this inconvenience!
At this time, we do not have an estimated return date for the puppy food. However, once we receive the puppy food at our facility, your order will take priority and ship as quickly as possible.
If you do not wish to wait, I can cancel the order and issue a refund. We can discuss alternative food and supplement options for your pup as well.
Please let me know how you would like to proceed.
Regards,
Puppy Food orders on hold
Hello {{ticket.customer.firstname}},
This is {{current_user.firstname}} from the Bully Max Customer Support Team.
UPS updated the claim regarding your order {{ticket.customer.integrations.shopify.orders[0].name}} (tracking number {{ticket.customer.integrations.shopify.orders[0].fulfillments[0].tracking_number}}).
After multiple attempts, UPS was unsuccessful in contacting you. As a result, the investigation has been closed.
Please get in touch with UPS at 1-800-PICK-UPS as soon as possible to reopen the investigation. They can only conduct an investigation once they speak with you directly.
I’ve attached the notification from UPS, so you have it for your records.
I will continue to monitor the claim once it is reopened, and I will let you know as soon as the investigation is complete.
Thank you,
🚚 UPS Claim Closed - Unable to Contact Receiver
Dear {customer name},
At Bully Max, we always aim to provide the best value for you, that’s why we are updating our product line-up.
Our Liquid Weight Loss supplement that you have subscribed to will be automatically updated to our Vitality Chews for Total Health: https://shop.bullymax.com/products/dog-health-supplement-chew supplement.
This upgraded supplement will deliver better results in a delicious, easy to chew, supplement.
Why are Vitality Chews for Total Health: https://shop.bullymax.com/products/dog-health-supplement-chew better?
They support weight loss.
They improve overall health and vitality.
They support digestion and immune system health.
They promote healthy skin and coat.
There will be no change to your subscription price, and you should see this change over the coming shipments. If you have any questions, please let us know by contacting us at help@bullymax.com: mailto:help@bullymax.com
Thank you for your continued support,
Weight Loss Liquid to Vitality Chews Product Swap