Intro to PM
The goal or work product of a project is called
Deliverable
An effort conducted to ensure that each Service Delivery Provider (SDP) promotes a safety culture and a safety focus in everything that they do, on behalf of MetroAccess
Safety Engagement Observations (SEO)
Overall Business Sponsor for all MACS Projects
Terrians-Williams-Hall
This device provides MACS operators with real-time traffic directional assistance. It has helped improve our on-time performance and customer satisfaction
Garmin devices
The form of testing a new development and its implementation prior to committing to its full release
A Pilot
This project seeks to facilitate the development of a comprehensive SD and OCC program comprising a series of interactive activities promoting more robust effective operator and dispatcher relationships.
Walk-A-Mile Program
The Project Lead for the Kodiak Software Implementation Project
Allison Anderson
In response to WMATA internal audit findings (QICO), your team has successfully worked with Sarah (tech writer) in documenting our internal processes and procedures. What does QICO stand for?
Quality Assurance, Internal Compliance & Oversight
The practice of finalizing all project activities completed across all phases of the project after the final acceptance of deliverables by the Project Sponsor
Project Close-out
A science-based, individualized assessment system that will ensure all MetroAccess vehicle operators are fully fit for duty before operating a MetroAccess vehicle.
Fitness for Duty Solution
This individual is responsible for managing the Incident Free in '23 Project
Terry Prevost
This project seeks to implement an electronic solution that will capture two-way radio communication and history between MetroAccess OCC Dispatch and Service Delivery personnel. The said solution must provide storage and retrieval.
MACS OCC Radio Recording Software Implementation (Kodiak)
The signing of this signals the transition from high-level project initiating into the more detailed project planning state
Project Charter
A solution that intercepts incoming calls and distributes outbound calls using natural language and machine learning to address staffing and performance deficiencies in the Operations Control Center.
MACS Call Center AI Support (Replicant)
The individual responsible for managing the Enhanced Customer Service Interaction Project
Celisse Little
The purpose of this project is to replace the current outdated and unsupported Cashless Sync middleware with a supported technical solution that will provide real-time customer account balances. This project will also replace the current outdated Late Trip Credit application process with a more efficient, streamlined application approach.
EZ Wallet API Project