CREDIT
What are the three credit lines Macy's Offers?
Private, Single, Classic
What needs to be read legally on certain accounts at the beginning of the call?
Mini Miranda, and dual party consent
What are the five types of customers?
Cardmember, Joint Cardmember, Authorized User, Authorized third party, and Unauthorized third party
The Red Rooster
Who is our Manager?
Michelle Weinberg
Which account has two statements and two due dates?
Classic
What are the two requirements that are needed to verify the customer?
First and last name, and SS/ DOB
What types of customers share the same responsibilities and power?
Cardmember/ Primary and Joint/ Secondary
What is a popular tourist site at the original Macy's Location?
The Wooden Escalator?
Who is the Director of Collections?
John Midler
What card can be used at both Macys, or Bloomingdales, AND other stores?
Single line
What are the three types of calls MCCS ambassadors handle?
Inbound, Outbound, and manual outbound
What kinds of Cardmembers can make changes to the accounts?
Primary, Joint
What is an event that Macy's has every Year in New York?
Macy's Parade or Macy's Fireworks
Where is Rita From?
New York
What card has one annual percentage rate?
Private Label
In regards to call flow, what does an outbound call have that an inbound calls do not.
The Opening
What Parties cannot make ANY changes to the account?
Authorized Third Party, Authorized User Unauthorized third party
What's The location for the original Macy's Location?
48th street
Where are our 5 locations?
Florida, Ohio, Columbia, Philippine's, Arizona
Where do we (Ambassadors) find credit related updates?
Knowledge Hub
What is the percentage of outbound calls we handle?
73%
Name Three out of the Ten State that require verbal consent?
GA, SC, IA, LA, NH, SC, TX, WV, WI, CANADA, PR
Who founded Macy's?
Rowland Macy
What is our trainers REAL first name?
WE DONT KNOW