Examples of this include shopping in areas with minimal sales associates or refusing service, not paying attention to size, color, or price, and holding merchandise up but peering around.
What are Suspicious Behaviors?
100
Lift with this part of your body and not your back.
What are your legs/knees?
100
Co-workers can leave through this exit only, no exceptions.
What is the Employee Entrance?
100
Hawk-eyes, ink tags, paddle tags, and lanyards are all examples.
What are Sensors?
100
This is evidence of a fitting room theft.
What are torn tickets/tags and discarded sensors?
200
Sensor removers, wire cutters, booster bags, and altered coats are all considered these.
What are shoplifting tools?
200
Notify them immediately in case of all spills or broken glass.
Who is Housekeeping?
200
If you want to report ANY suspicious activity you can call this extension.
What is 7911?
200
The persons responsible for shortage prevention.
Who is Everyone?
200
Polo, Michael Kors Handbags, INC Collections, Alfani Misses, and Suit Separates are all examples of this.
What are High Shortage Areas?
300
Clean fitting rooms, neat work areas, greeting customers, being on the sales floor, good customer service all help...
What is Deter Theft?
300
Never take it upon yourself to contact Emergency Services in the case of an accident, always notify ___ first.
What is Loss Prevention?
300
When a customer uses a card and you suspect credit fraud is taking place.
What is "call a manager"?
300
The 3 R's for all Returns are ____
What is Re-Sensor, Return, and Re-Ticket?
300
A "Macy's NY South/CT Most Wanted" till tapper sports this fashionable haircut.
What is a Mullet?
400
These are conducted on a Monthly basis by LP. They assist the stores in identifying and correcting potential shortage liabilities on an ongoing basis and provide the store with a review of Operational Standards.
What are Audits?
400
A detective must fill this out immediately following a customer accident.
What is an Accident Report?
400
This will be $35 minimum of Macy Money for assisting in a case.
What is a Loss Prevention External Apprehension Award?
400
Only these individuals are eligible for the Macy's discount.
What are Associates and approved spouses/dependents only?
400
All returns should be sent here.
What is the Original Department?
500
This is the number one way to prevent theft.
What is Outstanding Customer Service?
500
Walk with care to avoid _____
What are Slips, Trips, and Falls?
500
This is how you respond to an armed shoplifter.
What is give them what they want and let them go?
500
The difference, in retail dollars between our book inventory and the physical inventory caused by Paperwork errors, External theft, and Internal theft.