Show:
Same Name
DEFINE THIS
100
Balmy Move
What is a warm transfer?
100
THE SHOWING OF POLITENESS IN ONE’S ATTITUDE AND BEHAVIOR.
WHAT IS COURTESY?
200
Disipline Digit
What is a control #?
300
THIS IS AN EXAMPLE OF UNDERSTANDING THE CLIENT'S SPECIFIC NEEDS AND TAKING THE INITIATIVE OF SOLVING THE PROBLEM THE CLIENT IS HAVING
WHAT IS TAKING OWNERSHIP OR ACCOUNTABILITY FOR THE CLIENT’S ISSUE?
300
ART OF UNDERSTANDING AND ACKNOWLEDGING A CUSTOMER’S FEELINGS AND NEEDS, BEFORE FINDING A SOLUTION THAT MEETS THEM.
WHAT IS EMPATHY?
400
THE ACT OF HEARING THE CLIENT, REPEATING THE CLIENT'S CONCERN AND RESPONDING
WHAT IS ACTIVE LISTENING?
400
THE CODE OF ETHICAL BEHAVIOR REGARDING PROFESSIONAL PRACTICE OR ACTION AMONG THE MEMBERS OF A PROFESSION IN THEIR DEALINGS WITH EACH OTHER.
WHAT IS ETIQUETTE?
500
THIS ALLOWS YOU TO PLACE YOURSELF IN THE POSITION OF THE CLIENT AND UNDERSTAND THEIR FRUSTRATION.
WHAT IS UNDERSTANDS THE IMPACT OF THE CLIENT’S CONCERN?
500
THE PROVISION OF SERVICE BEFORE, DURING AND AFTER A BUSINESS NEEDS ARE MET.
WHAT IS CUSTOMER SERVICE?