WORK, SOCIETY & SYSTEMS
This describes a job involving manual labour rather than office work.
a blue-collar job
When a speaker suddenly moves away from the main topic, they do this.
go off on a tangent
To delay action unnecessarily instead of moving forward.
to drag one's heels
To feel extremely devoted or infatuated with someone.
besotted
Actively showing understanding of a client’s emotions without judgement.
empathic listening
When political disagreement blocks decision-making, this situation occurs.
a political gridlock
Two people do this when they misunderstand each other and argue at cross-purposes.
to talk past somebody
To delay action unnecessarily instead of moving forward.
jettison
Deep mental or emotional suffering.
anguish
Respectfully challenging a client while maintaining empathy.
empathic confrontation
A social system where advancement is based on ability rather than privilege.
meritocracy
Two people do this when they misunderstand each other and argue at cross-purposes.
a warped view
A decisive moment when a choice must be made between two directions.
a fork in the road
To strongly criticise someone for their behaviour or actions.
rebuke somebody
To draw out a client’s underlying assumptions about themselves or the world.
to elicit core beliefs
A financial investment vehicle typically associated with high risk and high reward.
a hedge fund
To categorise someone too simplistically based on one trait is to do this.
to pigeonhole
To deal with several risks at once in order to stay safe.
to hedge your bets
This adjective describes situations or emotions that change rapidly and unpredictably.
volatile
This technique uses imagery to revisit and emotionally transform past experiences.
imagery rescripting
A financial investment vehicle typically associated with high risk and high reward.
a thankless task
A rigid, standardised approach that ignores individual differences.
a cookie-cutter approach
To achieve something completely and suddenly, all at once.
in one fell swoop
A period when someone experiences serious financial or personal difficulty.
falling on hard times
This thinking error involves assuming the worst possible outcome.
catastrophising