Guided WorkFlow
Can you help me sign up for autopay?
What is Billing and Payments?
The first name under Latest Eligibility
What is HOH or Head of Household?
Thank you for calling the HealthConnector, my name is..., can I please have the first and last name of the account you're calling in about today?
What is Greeting?
Altus Dental, Delta Dental
What is Dental Carriers?
What is the HealthConnector and how do I sign up for coverage? I'm just moving to Massachusetts.
What is Member Application?
*Daily Double*
High School Diploma, Property Deed or Title, Permanent Resident Card
What is Identity Proofing documentation?
Event that can trigger a member to shop for a new plan
What is Special Enrollment Period?
*Daily Double*
These services include Crowns and Dentures
What is Major Dental Care?
Under 26
What is Dependent Age?
I have to send in proof of my citizenship for my wife.
What is Eligibility?
SEP Documentation, Identity Proofing (IDP) Documentation and Eligibility Documentation
What is Verification Documents?
Example: Expired RFIs, Verification not being received on time
What is Timeclock?
When the number of household account members on the health plan does not match the number of household account members on the dental plan
What is Mixed Household?
9 Days
What is Refund Request Timeframe?
I changed my bank account two months ago and you guys didn't receive my last two payments.
What is Reinstatement?
Read-Only application that houses incoming member documents
What is MWS or MyWorkSpace?
A report that notifies HIX or member's death or Medicare eligibility
What is Periodic Data Matching?
What is Prerequisites?
35 Days
What is Reinstatement?
*Daily Double*
I'm the navigator calling in for the member, their account is locked out, can you assist me?
What is ID Proofing
What is Unauthorized Third-Party?
*Daily Double*
Site that allows credit card payments for Health Plan
What is Third Party Payment Site?
Unlimited Pediatric-Only Services
What is Orthodontia?
1-877-623-6765
What is HealthConnector?