Laker/Maxrefills
What screen in Laker do we start our ticket from?
Call Tracking screen
Penicillin
Who called in on behalf of WILLIAM SCHULTE JR. (03/13/1944) On March 3rd?
Patricia -wife (PHI on file)
What method was Nina Mason (2-13-1985) notified about her Citalopram shipping out?
Text Message
How many forms of payment can we have on file at a time?
1
Where do you click to get the name of the plan of the patient to look for the spec sheet?
Group number
Where do we go to set the member up for autofill?
We dont! We email Techs and create an alert in Batching.
What is the name of the system we go into, to create a shipping account for new members?
Member Advocate Portal
Why did we have to reach out to James Smitherman about his savings card for XARELTO 20 MG TABLET? (order was created 2/22/22)
3/3 savings card is rejecting for member ID -please verify all information on card and that it has been acivated. Sent notification -email techs kb XARELTO FOR JAMES ts wf 3-2 set ff jcc $10 copay with card kb
What is David Pastor (6/25/1956) account number in Batching?
KPL19329
What is Molly McCarthy's (12/27/2002) ID#?
HHAW40661
Is Paul Charles Hoffman (8/30/1963) set up on notifications?
NO
What is the name of the system we use to search for the plan spec?
Maxsource
What Member Advocate (MA) made shipping arrangements for order 19409257?
What were the arrangements?
Jessica Perkins
Ship 03/07 to deliver 03/08 - Member (waive) - Verified address 25 Dow Street, BELLEVILLE, NJ, 07109 Verified payment CC: ***6459 11/24
How many people are on shipping account 3608936875?
What specific medication does Barbara want from a specific manufacture?
2 Barbara and Harold
Barbara wants solifenacin 5MG tablet from Glenmark pharmaceuticals
In MaxRefills before placing the order can we change the payment type in this system? If so what are your two options?
Yes, Mail Order using Credit Card and Credit on file/Mail Payment
What is the name of the doctor that prescribed the script #92-5024000
If Sophy Sip (7/7/72) wants all her meds set up on autofill, where do we go first to make sure she is allowed to set up her medications on autofill? and can we set them up on autofill?
Maxsource, yes plan does allow
Give me the steps on how to view active alerts in CV
Look PT up in Patient Info tab and then you can see all active alerts
Does Cynthia Gustavsen 12-12-59 have two accounts?
Does she have a form of payment on file?
No
No
What is the best way to sort the prescriptions in Maxrefills?
For Joyce Dorn, can we fill her Triazolam .25 MG today?
Script Number
No too soon can fill on 3/26/22
Are any of Lisa Difolco's scripts for Restasis expired? If so which ones? what is the name of the provider that prescribed that medication?
all of them and Steven Croce
Is Martin's point a DOD plan?
Yes
What will your notes say for shipping arrangements for CII's, high value, refrigerated) orders?
what section in CV will you note them in?
Ship (DATE) to deliver (DATE) – Member (sign/waive) - Verified address ________ Verified payment _______
Internal Notes
For Jackie Haynes, what is her Temporary address?
What is her Acct#?
How many people are on her shipping account?
PO BOX 114
MET10105
Just one