Honesty
Admit the mistake, inform your supervisor, and work to correct it.
what is if you made a mistake a work?
What are non-verbal cues that convey compassion?
Taking responsibility for your actions and their outcomes.
What is personal accountability?
Recognizing your peers' contributions fosters a positive and collaborative working environment.
What is mutual respect?
Brief meetings with the care team to share Maimo Moments and recognized staff
What is a HEART Huddle?
It builds trust and ensures accurate patient care.
Why is honesty important?
Focusing care on the needs of the individual putting people at the center of healthcare, treating the people with dignity, compassion, and respect.
What is Person-Centered Care?
By owning your task, admitting mistakes, and seeking solutions.
How can you demonstrate accountability in a team?
Words we use or hear that cause unintentional bias toward patients.
What is Frequent flier, the diabetic patient, the complainer, the addict.
Open, honest and transparent dialogue among teams ensures that everyone is on the same page and can collaborate effectively
What is effective communication?
What should you do if you see another employee mistreating a patient
What is report it to a supervisor or handle it according to Maimonides policies and procedures.
A Planetree communication tool
What is Heart-Head-Heart?
L.A.S.T.
Listen
Apologize
Solve
Thank
What is service recovery
Eye roll, shutting the door when someone is speaking, looking at your phone when during a conversation, glancing at your watch.
What are non-verbal cues that do not convey compassion?
Communication, flexibility and cooperation.
What qualities makes someone a good team player?