Memberships
What is necessary to enter the facility
A valid membership/ID
Who is responsible for sending late equipment emails?
What is the Opener
Which pro-staff oversees group fitness and personal training?
Who is Katie Huber
What is the first thing you should do when someone approaches the front desk?
What is smile and greet them
When a student wants to pay with Rowan Bucks, staff must log into this specific platform to process the transaction.
What is Atrium
A alumni is signing up for a membership for the first time since graduating, what paperwork would you use?
What is New Member Form
When are children under 18 permitted to enter the Rec?
Friday at 3- Sunday closing
Who oversees sport clubs and student development (real worlds, trainings, staff events)
Who is Drew D'elia
Staff must focus on creating this type of environment, ensuring all individuals feel valued and respected regardless of race, gender, or ability
What is an inclusive and welcoming environment
Lockers are available for semester or yearly rental at the Rec Center, but at the Fitness Center, they are used for this purpose only.
What is Daily Use lockers
A ESL members student opt in membership has expired and they are here to purchase another semester, what form would you use?
What is Student Opt In form
True or False: an associate can sponsor a guest
True
What Pro-Staff oversees aquatics
Who is Katie Kubler
If a member requests a refund for a transaction that did NOT occur on the current day, you must forward that request to this person.
Who is Tara Eller
This is the phone extension for Rowan Police dispatch that staff should call in a severe emergency.
What is x4911
To obtain this membership, an individual must show a valid driver’s license verifying the same address as their sponsor
What is Spouse OR dependent membership
To reach an outside phone line from a main office phone, you must dial these two digits before the actual phone number.
What is 91?
If a new student comes in to hand in new staff paperwork, who do grab?
Who is Tara Eller
If a professional staff member is in a meeting or otherwise unable to take a call, staff are strictly forbidden from saying they are "busy" and must use this word instead.
What is "unavailable"?
For security and privacy reasons, this is the only entity authorized to view surveillance footage from the facility cameras.
Who is Rowan Public Safety?
Unlike Rowan Choice students, these students only qualify for an associate membership and must be show proof of enrollment?
What is RCSJ student
To register a patron for an aquatics program in the POS system, you must first search for the member and then select this specific tab.
What is the Registration Tab
Theres been a double booking in the calender, whos card would you provide to the club affected?
Who is Andrew Havrisko
If you are unsure of a policy or procedure, where can you look to find more information?
What is the MO manual, Rowan campus rec website, or slack
What memberships require another member as a sponsor?
What is associate, dependent, and spouse memberships