Alkami
This symbole is used to help search for information
What is an *
We used this branding in the opening and closing
What is Maine State CU
This number of questions is required to be answered in the first portion of verification
What is 3
Tells stories and Likes attention are traits of
What is an entertainer personality type
This was sent to help members understand the steps to login
What is a buck-slip
Icon that can show user information
What is an eye
A member can be on hold for this amount of time
what is 2 minutes
John-smith goes by John. This is how we will proceed
What is ‘ask if there is another name that my appear on the account’
Straight to the point
Wants things done quickly
No stories, just facts
Are examples of
What is a controller personality
On the buck-slip explaining 1st time login there were ____ steps
What is 7 steps
Tab that shows transactions
That is the account tab
The member is not able to verify, we will use this verbiage as a response
What is the unable to verify verbiage
When on the account tab, balances are ——
What is ‘shown for all accounts’
Empathetic
Soft spoken
Apologetic
Are examples of this
What is a Feeler personality type
Value added items include ____ security
What is increased
Enclosed in these, indicates a withdraw
That are ()
The member should be addressed in this format
What is Mr./Mrs./Ms.
Account balance
Check withdraw
Deposit
Are examples of what?
What is OLB verified questions
Data driven
Wants the why
Analytic
Are examples of this
What is a thinker personality type
The mobile app registration will not be available before
What is March 12th
Bill pay will be blacked out from ___ but the transactions will go on
What is March 8th-9th
If asked, what personal information can be provided to the member
What is last name
When transferring, we will try this many times before offering a VOC
What is 2 times
Trusted advisor is a tool that assists with
What is understanding callers and assisting them
Statements that are used to show the importance of updating e-Banking
What is value