Warranty
What is the warranty for a Watkins-made tub cover?
2 years for DEFECTS ONLY
Under normal circumstances, how long will it take to deliver an "avail 2 order" hot tub?
About 8-10 weeks
What type of infrared technology is in Tylo Kiruna saunas?
Far-infrared
What type of wood is used to make Halmstad saunas?
Hemlock
A customer calls to pay off their sales order balance. Where do you transfer them?
You don't, you can take a payment.
My speakers hardly make a sound when I want to rock out - how long is my warranty again?
1 year
You just sold an in-stock hot tub, congrats. How soon will your customer hear from our delivery coordinators?
About 5 business days
What minimum ambient temperature is required for an indoor sauna to perform properly?
~60 degrees
Thanks to the Thermosafe covering on all Tylo heaters, the heater's surface will reach this maximum temperature?
104F/40C
A customer is checking on the status of their hot tub order and you see that it arrived over a week ago. What do you do?
Don't tell them it's been here over a week, say something along the line of "From what I can see, we should be ready to schedule you. Let me connect you with our delivery team."
I can't rest my head and fully relax with my pillows falling apart; luckily, I have a warranty of this length.
Trick question - there is no warranty for pillows.
Your customer just took delivery. When will they hear from us about their White Glove Service?
They won't. The onus is on the customer to call us to schedule the WGS.
For custom saunas, what is the most common measurement of a door jamb?
4 5/8"
Tylo is the only sauna manufacturer to make its own what?
Heating elements, the heart of the heater.
A customer wants to check the status of their replacement cover order - how do you help them?
Connect them with the parts team to find out where their cover is.
You're not the brightest bulb if you get this wrong. How long is the LED coverage under warranty?
1 year long
Your customer bought an Infrared sauna and asks, How long will it take to get to maximum temp?
Never, unless you run it for multiple consecutive hours. (There is no need to exceed 130°F to reap the benefits)
Tylo saunas are touted as the safest in the market because it's made of 100% VOC-free materials. What does VOC stand for?
Volatile Organic Compounds
Powered by IntelliAir, how are Tylo heaters able reduce heat-up times?
It circulates air around the heating elements via twin side chambers, preventing the rocks from insulating the heat.
You've quoted someone on a product and have given them every possible discount and rebate available, but the customer asks if you can do any better. Who do you ask about getting a better price?
With VERY few exceptions, you ask nobody, you can't do better on the price.
What spa collection has a 10-year shell warranty?
Paradise and Utopia spas
What amperage are all Kiruna (non-hybrid) models?
15-Amp
EXCEPT the Kiruna 3 is 20-Amp
Why are Tylo heaters so efficient?
Tylo heating elements cycle in stages. Initially, all elements are on to heat the room quickly. Then the elements begin to stage off so that only one is operating to maintain the temperature.