On Calls
You have a 2nd floor unit HVAC condensation line clogged. It is leaking into the lower unit. Do you go out to the ticket or do you have RSC handle?
You go
How do you request time off?
Get approval from your zone supervisor then put a request onto paylocity
This type of maintenance is scheduled regularly to prevent equipment failure.
Preventative Maintenance
You use this to check if a surface is flat or straight
What is a level
In regard to Cyanuric acid: What is the solution to polution
Dilution
For an on-call ticket to be handled, this must be true about the resident
What is the resident needs to be home
Who should be creating property tickets?
Property Manager
How often should fire inspections be performed?
Once a month
A GFCI is designed to protect against this.
What is a ground fault
What is our oldest property?
Sawmill Ravine
What is an example of an emergency where you must go out and handle no matter what?
Active Leak
TRUE OR FALSE
People are judged on their appearance so it is important to present a clean, organized, and professional appearance to your residents.
TRUE
What is mold
What are the first 3 things you check for when troubleshooting a no AC ticket
-Thermostat
-Circuit breaker
-Air filter
What is Chad's favorite tool?
What is an impact driver
How do you respond if you get a call regarding a fire at a property?
Confirm the resident has called 911. Call your supervisor then call Valerie. CALL.
If your property is caught up on tickets and groundwork. What should you do?
Reach out to property manager and/or zone supervisor
What are the 3 required components to include on a work order?
-Parts
-Time
-Notes
If your dishwasher starts, fills with water, and drains. However it is not cycling what is wrong with it?
How many years has Earl been with the company?
29 years
Name the order of the call tree for emergency maintenance
On call tech
RSC
On call zone supervisor
Property Manager
Other zone supervisor
Who and where do you message when you are running late and/or calling off?
Message on teams. This should include your zone supervisor, property manager, Lindsey, Spencer & Valerie
If you have a stove and the front burner isn't working and your plug is functional, what's wrong with it?
what is the infinite switch