Refresh!
A request for work on a property/unit, usually initiated by the tenant.
Service Request
For scheduling and assigning work orders to any user
These rules include: labor rates, markups, and GL for both labor and billable items.
Maintenance Billing
Recurs monthly, upon move in, upon move out, or manually posted.
Recurring work orders
What are the 2 user role that will be shown in the Schedule timeline by default?
What is the Smart Maintenance Billing setting that automatically increases the first labor entry to meet the specified minimum charge?
Minimum Trip
Provide at least 3 statuses of work orders
New, Estimate Requested, Estimated, Assigned, Scheduled, Waiting, Work Done/Work Completed, Ready to Bill, Completed, Canceled, Completed No Need to Bill
Where do I find the scheduling Page?
Maintenance > Work Order Schedule
Allow customer to automatically add established general ledger rules to specific work order types, urgencies, issues, and after-hours work orders.
Labor GL Account
Can delete action be undone?
No, delete removes the work order from AppFolio Completely.
What are the 3 work order types?
Resident, Internal, and Unit Turn.
Four types of billing rules
Billable Item Adjustment, Billable Item GL Account,
Labor GL Account, and Labor rate
What are the 5 ways that tenant can submit service requests?
- Manually by a user
- Created from inspections
- Submitted by tenant in the portal
- Submitted through the AppFolio Powered Website
- Call or Text the Maintenance line
What are the work order color keys?
Grey, Blue, Orange and/or Red.
The client can select specific groups, properties, and dollar amounts.
Condition