Federated Insurance
What is our dollar target for profitable premium by 2026?
$3 Billion
Face-to-face, eye-to-eye contact, which fosters long-term relationships built on trust, is our way.
Culture
What is our word of the year?
Unmatched
What are our main two online systems we utilize?
Kofax
IBM BPM Workflow
How does this position provide a backbone of support for P&C Support Services?
Through the processing of administrative tasks as assigned.
What is our 2025 bonus target?
96%
Recruiting, training, retaining, and developing exceptional, people is our paramount principle.
People
Who is our General Manager?
Misty Spafford
What are the other two tasks the Associates II's handle?
Duplicate Policy Requests
Quote Mail
How do we provide unmatched customer service?
Indexing documents for other departments, responding to internal/external e-mails, calling out for accurate mailing information, etc.
What are the Four Cornerstones?
1. Equity
2. Integrity
3. Teamwork
4. Respect
It is another defining value difference, which allows us to devote our full attention to the best interests of clients, affinity partners, and employees.
Mutual Company
How many different roles are in our department?
6
What are two overflow tasks handled by the Associates?
Auto ID Cards
Account Print
Fix Mail
FedPhoto
What is key to achieving exceptional results in P&C Support Services?
Emphasizing knowledge and skill development of our staff.
What is an item we are committed to on our Operational Initiatives?
Core Principles and Values
Career Opportunity
Interdependence
Business Plan Implementation
Achievement starts with clear expectations. Accountability around these expectations drives results. Results make client value possible.
Disciplines
Name two different departments we support?
Client Contact Center
Policy Processing
Underwriting
Service Assistant
How many total processes do Associates handle?
15
How is exceptional customer service achieved in this role?
Delivering exceptional customer service through teamwork and interdependence.
What is our Mission Statement?
As a mutual insurance company, we believe our value is measured by the success of our clients.
It's Our Business to Protect Yours
Our ability to enhance our clients’ success depends on conservative investment strategies, sound underwriting, risk management discipline, professional claims management, and clear communication of corporate initiatives.
Financial Strength
In what year did P&C Processing Support form?
BONUS (extra 100 pts.)
What two departments were combined to create P&C Processing Support?
2022
BONUS:
UDS and P&C Service Associates
What are 8 Max/Agent availability codes?
Available
Call Wrap Up
Drivers List
Lunch
Meetings
Personal Time
Resourcing
Workflow
What is essential for maintaining high standards in transaction processing?
Completing accurate, efficient, and timely transactions.