General
The goal of Choices services?
What is to end the dependence of public assistance by promoting job preparation, work and marriage.
What is an alternate WOA?
A Workforce Orientation for Applicants be given any time outside of your normal scheduled orientation time frame.
Outreach Pool is checked in TWIST?
A. Monday's
B. Friday's before COB
C. Daily
D. All the above
The term used to indicate that a participant has an acceptable reason for not complying with a program requirement is called what?
A Good Cause
What are the two types of employment?
Subsidized and Unsubsidized
What types of information are confidential?
A. Disability verification from cogizant agencies.
B. Medical records that specific a limitation or condition.
C. 1836A/B
D. All above
Where does the customer obtain the 2588?
A. Case Manager
B. Detwork website
C. Board office
D. My Texas Benefits/HHSC
What services are entered after the customer leaves from his/her EPS?
Job Search
Support Service Info
Labor Market
Resume/Application/Interview Pre
Can you request a penalty for failure to participate if a customer does not attend his/her scheduled TABE test?
Yes
What form do you use to communicate a customer's employment or a change in status to HHSC?
H2583
Who is considered head of household?
Adult or teen
Should a CSR sign a 2588 from the customer?
A. Yes
B. No
Should you reconcile the WOA roster after EPS?
A. Yes
B. No
C. Depends
If participant responds to the TRA attempt and provides a valid good cause reason for failure to participate, the staff should do what?
Attempt to re-engage the participant as quickly as the situation allows.
Unpaid training in the public or private sector designed to improve the employability of Choices participants who have been unable to find employment is called what?
Work Experience
What is a Choices Participant?
What is an individual who is participating in or was outreached for Choices services.
This includes exempt and mandatory paticipants.
One-Time TANF recipients must participate in the Choices program to receive benefits.
B. No
What steps should the CM take during EPS?
1. Review WIT for job matches
2. Open program detail and review all tabs in Intake Common
3. If customer has not take TABE, schedule TABE ASAP
4. Complete FEP and have customer sign
If a customer is approved for monthly TANF and coded mandatory but does not come in for EPS, what can happen?
1. May be penalized within 3 days.
2. May be rescheduled.
3. Must be penalized immediately.
What service components numbers do you enter in TWIST to record subsidized employment and unsubsidized employment?
A: 3/13 and 6/42
B: 2/68 and 6/39
C: 6/42 and 6/39
D: 16/38 and 6/42
What is the Federal Fiscal Year timeframe?
What is October through September
What must occur?
A. Attend WOA Orientation
B. Verify status in TWIST
C. Verify status in TIERS
D. All the above
A TANF participate can attend EPS if?
A. If case is pending.
B. Approved for monthly TANF.
C. Conditional applicant participating in 4 consecutive weeks.
A Choices participant may receive a penalty due to what two reasons?
Failure to respond to outreach and failure to participate.
Can a customer participate in subsidized employment and unsubsidized employment at the same time?
Yes, in order to meet their participation requirement.