Show:
Product Knowledge
Tools to Succeed
Training
Pitch Rate
Culture
100
The operating system of Apple.
What is iOS?
100
A calculator that helps eligibility and pricing of wired services.
What is Local Market Tool (LMT)?
100
This is training that is uploaded within the first 5 days of the month to be completed no later than the 25th.
What is monthly required training?
100
Selling another product that compliments the original product.
What is cross-selling?
100
S Factor: Simplicity.
What is we are easy to do business with?
200
The operating system in google based devices.
What is android?
200
AT&T based server that we take our training classes on.
What is LSO?
200
Offering an enhanced version of a product that has either a higher value or profit margin.
What is up-selling?
200
S-Factor: Spirit
What is we tenaciously overcome all obstacles with a contagious positive attitude.
300
The new processing chip in the iPhone 6s/6s Plus.
What is the A9?
300
An event that employees and managers attend at 6 am when training classes are not complete by the 15th of the month.
What is breakfast club?
300
Spring Mobile's current cross-sell pitch rate compared to AT&T COR.
What is 25%?
300
To be the premier America retailer in technology products.
What is the vision?
400
Spring Mobile training program that must be completed within 6 months of hire.
What is spring specialist?
400
Spring Mobile's Mission.
What is to make our employees and customers genuinely happy?
500
AT&T mandated training that is required annually in order to keep us updated with the standards and practices of AT&T.
What is C&C compliance training?
500
Down-selling
What is a sales strategy designed to generate a sale/opportunity when it would have otherwise been lost?
500
Spring Mobile Pledge
What is I will take care of my customers or someone else will. I will challenge and empower myself and others everyday. I will prepared today for tomorrow's opportunity. I am accountable to the business and will be given the tools to succeed. I will work hard, improve myself, and enjoy life. I am SPRING.