Top-Down Communication
What question do you ask to figure out the synthesis?
So what?
What are the 3 positive ways to motivate others?
play, purpose, potential
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
What would you do if you didn't understand the question asked?
delay and probe
Come up with a relevant question...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Excellent!
What does the SCUBA level of detail mean?
3 levels of detail (third level with data points) and a ask permission to go deeper
What does the OILS Feedback framework stand for?
Observation, Impact, Listen, Suggest
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
What are the 4 best practices for handling questions?
1. Only answer the question if you understand it:
2. Answer only the question asked:
3. Synthesize your answer top down:
4. Be certain in your answer:
Come up with a relevant resolution...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Brilliant!
Is 'a restatement of the facts' the definition of a summary or a synthesis?
summary.
Bonus: what's the definition of a synthesis then?
Name 3 influencing skills you could use to get someone to push back a deadline
Cool!
Name one strategy to reduce fillers/hedging language
Exactly!
Feel, Felt, Found out this objection: "Why aren’t we winning the market?"
Wonderful!
Come up with a 2-3 relevant options for continued growth...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Yassss!
Is this MECE? If not how would you change it?
"I like to bike because it's good exercise, gets me outdoors, and helps me lose weight"
No - exercise and losing weight has overlap
What are the 3 questions to ask yourself before delegating?
Do they know what to do?
Do they know how to do it?
Do they want to do it
Name or describe the 3 vocal styles.
assertive, motivational, consultative
Match and Lead this objection: Can’t you go any faster?
Perfect!
Answer using Opinion+2
As you know, we have been working together since 2023. However, today is your last session. Therefore, how will you continue on your own?
Love it!
Explain the top 2 things you've learned from coaching at the free diving level of detail
Lovely!
Fill in the blanks with the correct best practice for delivering tough news:
As you know, we were looking to hire 5 new people (_________). I just found out that we will only have funding for 2 (________). The building was not up to code, so they needed the hiring money for renovations (___________) However, this could be an opportunity for us to implement that paid internship program we were talking about (___________). It would cut operating costs by 20% (__________). How about I write up a proposal and we can discuss it further on Friday?
Fill in the blanks with the correct best practice for delivering tough news:
As you know, we were looking to hire 5 new people (ease them in). I just found out that we will only have funding for 2 (timing matters). The building was not up to code, so they needed the hiring money for renovations (justificaiton) However, this could be an opportunity for us to implement that paid internship program we were talking about (frame it positively). It would cut operating costs by 20% (lean on the facts). How about I write up a proposal and we can discuss it further on Friday?
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection:"Shouldn’t we be getting more out of our current resources?"
Awesome!
If your boss or a collegaue asked you, "How was your communication coaching?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!