The transfer of understanding and meaning from one person to another.
What is COMMUNICATION
100
Gestures, facial configurations, and other movements of the body.
What is BODY LANGUAGE
100
A three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or to address inadequate standards.
What is CONTROL PROCESS
100
Type of control that takes place while a work activity is in progress.
What is CONCURRENT CONTROL
100
Type of communication that includes all relevant information that is true in every sense and is not deceptive in any way.
What is ETHICAL COMMUNICATION
200
The way that a sender manipulates information so that it will be seen more favorably by the receiver.
What is FILTERING
200
This involves cultivating a learning culture in which organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance.
What is KNOWLEDGE MANAGEMENT
200
An acceptable variation between actual performance and the standard.
What is RANGE OF VARIATION
200
The management function that involves monitoring activities to ensure that they’re being accomplished as planned and correcting any significant deviations.
What is CONTROL
200
The unauthorized taking of company property by employees for their personal use.
What is EMPLOYEE THEFT
300
This results when one has more information than they can process at any given time.
What is INFORMATION OVERLOAD
300
The check on how successful we have been in transferring our messages as originally intended.
What is FEEDBACK
300
Correcting problems at once to get performance back on track.
What is IMMEDIATE CORRECTIVE ACTION
300
A way to evaluate organizational performance from more than just the financial perspective.
What is BALANCED SCORECARD
300
Listening for full meaning without making premature judgments or interpretations.
What is ACTIVE LISTENING
400
The medium through which the message travels.
What is CHANNEL
400
Another word for technical language.
What is JARGON
400
Type of control that takes place after the activity is done.
What is FEEDBACK CONTROL
400
A system used to provide managers with needed information on a regular basis.
What is MANAGEMENT INFORMATION SYSTEM (MIS)
400
This looks at how and why performance deviated before correcting the source of deviation.
What is BASIC CORRECTIVE ACTION
500
Unofficial way that communications take place in an organization, often by word of mouth.
What is GRAPEVINE
500
The emphasis that someone gives to words or phrases.
What is VERBAL INTONATION
500
A phrase used to describe when a manager is out in the work area, interacting directly with employees, and exchanging information about what’s going on.
What is MANAGEMENT BY WALKING AROUND (MBWA)
500
The most desirable type of control which prevents problems because it takes place before the actual activity.
What is FEEDFORWARD CONTROL
500
Groups of people who share a concern, a set of problems or a passion about a topic online, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis.