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Store Standards
Customer Service
Management
Potpourri
Cash
100
All shoes worn by employees must be what?
What is closed toe, clean, odor free without rips and holes?
100
What does LAST STAND FOR?
What is - LISTEN APOLOGIZE SOLVE THANK
100
What are the two types of counseling that we use?
What is verbal and written?
100
What should you do when you first see a customer?
What is greet them?
100
When taking drops out of the register, where must happen as soon as possible?
What is the drop must be put immediately in the safe?
200
True or False? Are employees allowed to have tattoos showing?
What is TRUE - if the tattoos don't show nudity or obscene language or are not offensive in nature.
200
What is the first thing that we do when a customer has a complaint?
What is apologize?
200
How long should an average evaluation meeting take?
What is 20-30 minutes?
200
When should breakage go to the warehouse?
What is the first week of the month?
200
Where does a cash overage go?
What is in the deposit?
300
True or False? Employees may wear ear gauges at work.
What is TRUE? They must be plugged with a matching skin tone.
300
What must we do to each customer whether we are resolving an issue or ending a sale?
What is say "Thank You"?
300
Who should complete the schedule for the store?
What is Manager and Assistant Manager?
300
What must you have to pick up broken glass?
What is leather gloves?
300
A tender report is used for ______________?
What is show any variances in the deposit?
400
How often should the parking lot be cleaned?
What is every day?
400
If a customer brings in a bottle with receipt that they bought earlier that day and wants to exchange it, what should we do?
What is an exchange for the customer?
400
How many performance evaluations are scheduled for employees per year?
What is two?
400
If you change anything on an employee's time you must also do this.
What is put a note in the record as to why and who changed the time?
400
This is the maximum amount of money in a register before a drop must be done.
What is $300?
500
What time does stocking the store stop?
What is 5:00 pm?
500
Name at least five (5) of the CCABC Best Practices for Customer Service.
What is - Smile Greet Each Customer Be a Good Listener Identify, Anticipate, & Meet Customer Needs Body Language is Key Apologize Give More Than Expected Treat Each Other Well Make Customers Feel Important & Appreciated Thank Every Customer
500
How many types of disciplinary actions do we have and what are they?
What is four types and they are counseling, suspension, demotion, and termination?
500
The form to be used if something happens in the store like a theft, employee, or customer incident.
What is an incident report?
500
The amount of money in your drawer when you open the store.
What is $150?