General FIS
CEO of FIS
Gary A. Norcross
What kind of ticket is generated when a customer reports an issue with or an outage of service?
Incident, INC
Lynne's Favorite Color
Orange
What solution comes paired with Quantum v6?
Analytics
Responsible for the structured upgrading of client environments and applications. Currently a part of Professional Services.
Managed Upgrade Services, MUS
Where is FIS headquartered?
Jacksonville, Florida
When making a change in an environment, teams must create what kind of ticket?
Change Request, CRQ
What was the largest Graduate class?
Sixteen
A Fortune 500 company with a global presence is looking for a TMS, what solution fits their needs?
Quantum
Teams responsible for working on the functional aspect of client's applications
Client Services
The year was SunGard acquired by FIS?
2015
When a customer originally reports an issue or a needed change, what type of ticket is created?
Request, REQ
Individual mentor to Grad Consultants who help Grads maneuver their way through the program by providing vital life skills and guidance
Peer Advisor
Core CLBT solution responsible for "Messaging"
Trax
Which team provides documentation on solutions deployed by Managed Services FIS clients?
Technical Communications team
Daily Double!!!
FIS stock price at the end of 2018?
$101.13
What type of ticket is created when an internal team needs help, training, or information from another internal team?
Work Order, WO
The SVP of Managed Services
James Gibbons
What is a core GetPaid license include?
Credit, Collections, Disputes
In charge of delivering FIS non-hosted solutions to clients
Technical Consulting
When FIS was founded 50 years ago, what was the original company's name?
Systematics
What solution does Managed Services currently use as its Service Desk?
Remedy
What are the four different locations for the LIFT Graduate program?
London, Manila, Jacksonville, Warsaw (or countries)
Daily Double!!!
What are the different deployment options for GETPAID?
On premise, Private Cloud, SaaS
Daily Double!!!
Team responsible for the integration of internal tools and third-party software. This team is the developer of CloudView.
Systems Integration