Class 10
____ are used to achieve performance improvements through breakthroughs and continuous improvements
TQM Aids
Constantly learning ways to improve is called ___
Exploitation
What is the focus of Attracting Employees?
Recruiting the “Best”; Recruiting who has the “Best” skills for the job
What has the ability to visualize, foresee, generate, and implement new ideas?
Creativity aids
What does "TQM" stand for?
Total Quality Management
What cycle is known for planning, doing, checking, and acting?
Deming Cycle
What is a networking organization?
An org that subcontracts all operations functions to another specialist.
What is the HR planning process?
Planning, Programming, and Evaluating
What is a learning organization?
Having the drive and capabilities to improve their performance continuously, based on expertise.
What are the four key concepts associated with network diagrams?
Network, Critical Path, Resource Allocation, Cost time, and estimates.
What type of management is directly associated with networking?
Project Management
Uncovering new areas in which the organization can excel is called ___
Exploration
Retaining Employees can be supported by?
Support groups, mentoring, career development & promotion teams, systems accommodations, and accountability.
What is a characteristic of info lifeblood of the organization, external scanning, measurement-oriented shared problem, and solution?
Use of Information
What are the two main goals of Diversity Training?
Awareness Building and Skill Building
Fact-finding and idea-finding are a part of who's creativity model?
Osborn's Creativity Model
What are 3 characteristics of culture in a learning organization?
Empowerment, Continuous Learning, Community
Share and explain the points of Diversity Training
Awareness Building- NOT to teach specific knowledge but to educate employees about diversity and make them more sensitive to its worth.
Skill Building- interpersonal skills, training, and flexible scheduling.
What are the considerations of shared leadership?
All employees share some leadership responsibilities.
What is the Delphi Technique based on?
A panel of experts
What identifies the problem, identifies contributing factors, identifies causes, and prioritizes the causes?
Cause - and - Effect Diagram
When are networking orgs desirable?
When particular expertise is needed, changes are rapid.
What is Human Capital?
The knowledge, skills, and abilities of employees have economic value.
What are the advantages and disadvantages of networking organizations?
Advantages – lean, requiring fewer employees, responsive, flexible to change
Disadvantages – little direct control, quality loss, and no loyalty communication breakdown
What are forecasting aids used for?
Predict possible future events in an organizational environment