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Organizational Behavior
Individual Differences & Work Behavior
Perceptions, Attributions, and Emotions
Motivation
Surprise me
100
This 2 word phrase looks at the study of human behavior, attitudes, and performance within an Organization setting; drawing from theory, methods, and principles from disciplines such as Psychology, Sociology, and Cultural Anthropology.
What is Organizational Behavior?
100
These variables influences work behavior: Heredity, Personality, Attitudes, Ability and Skills, and Perception.
What are Individual Differences?
100
This is a characteristic by which an individual gives meaning to an environment (work), and the objects, people and events in it, by selecting, interpreting and organizing them into a psychological experience.
What is Perception Theory?
100
As a practicing manager, you need to do this to satisfy, motivate and help your employees grow.
What is job enrichment?
100
When people first meet each other, they already have a quick judgment of how the other person is. This is called ________.
What is stereotyping?
200
The most publicized study of Organizations, focusing on the human element—worker behavior—what was the name of this study and its major findings for Management.
What are the Hawthorne Studies? That workers individual behavior were modified within and by group norms, social pressures, and observation
200
While job searching you felt an attraction to an Organization; you applied, did an interview/s and was actually selected for a job opportunity which you accepted; then as time passed, you began to feel an attraction from it. This process results in particular kinds of people being in the Organization—who in turn, determine Organizational behavior.
What is Attraction-Selection-Attrition (ASA) framework?
200
James is a hard worker—first to arrive last to leave, eat lunch at his desk, so at end of year job performance, he wasn’t confused as to why he was given a raise; Johnny however, arrives late a few times than he should, lounge around during the working day, but volunteers after work at the same center as his boss (Akin). Akin felt that Johnny was someone he can rely on, a good guy who was just like him . Johnny also got a raise—to James’ dismay. Johnny quickly rationalized his somewhat unexpected raise by thinking that he must be smart enough to realize that volunteering is essential the Corporation image. What did Johnny do? What did Akin do?
Johnny exhibits a self-serving bias while James exhibits a Akin had a similar to me error
200
Herzberg’s two-factor theory has two conditions. The first one needs to be met before the second one can apply.
What are extrinsic and intrinsic conditions? (dissatisfiers/satisfiers)
200
This is what occurs when you have to act professionally due to company expectations. For example, when you work retail or customer service, you’re expected to smile and be courteous at all times.
What is emotional labor?
300
To compete effectively in the 21st Century, Organizations started to focus their managerial talents on a set of environmental forces to ensure that their Company goals are accomplished.
What is Power, Globalism, Cultural Diversity, Rapidity of Change, Psychological Contract, Technology, and the Individual?
300
So you applied for or are applying online for a job, and you submitted your resume; then all of a sudden before you can press submit, you are asked to fill out a questionnaire with questions like “how many times were you late to your last job?”. What goal is management trying to accomplish AND what principle/belief is this based on ?;
Whether the applicant is well suited to work in certain jobs—predicting job performance; belief that past behavior is the best predictor of future behavior
300
This is a characteristic based on the extent of an individual workers ability to feel and even be moved by the workplace and it has strong effect on work performance. Name and provide a definition
What is Emotions? What are states of physiological arousal and changes in facial expressions, gestures, posture, and subjective feelings?
300
Maslow theory of need is a five level hierarchy, from the lowest to highest.
What is physiological, safety and security, belongingness; social; and love, esteem and self-actualization?
300
As a person is getting ready to work, they can have one of two expectations for themselves. The first expectation is positive and it will help a person reach their goals positively. The second is negative and usually has lower expectations and goals.
What is the Pygmalion and Golem effect?
400
This all-encompassing concept is taught throughout the textbook, which relies on the Systems Theory and the dimension of time, and explains how products or services are produced or provided.
What is Organizational Effectiveness?
400
Manager look at this (learned and relatively flexible) individual difference to see of a person will have the inclination to exert effort and feel good at work. Name this individual difference and its three components
What is attitude? What are Cognition, affect, and Behavior?
400
This Impression Management Tactic scored 96% on the Frequency Using Technique scale for generating a positive or good impression used by job applicants.
What is Personal Stories?
400
This year, on average men get paid 20% higher than women. This is true even though two people who are male and female have comparable skills and experience. Therefore they should…….
(Equity theory) How do you change inputs? How can you change outcomes? Can I change my attitude? Can I compare to someone else? Should I leave?
400
In today’s labor force, there is an increasing need for managers to deal with different attitudes. There are three components of attitudes and multiple ways of developing favorable attitudes.
What is cognition, affect and behavior? How do you communicate, relay a message or deal with a situation?
500
He is a French Industrialist, who presented what is considered the first comprehensive statement of a general theory of management. Who is this person, and what is his theory.
Who is Henri Fayol? He believed that Management could be taught and learned, which emphasized the importance of practicing efficient planning, organizing, commanding, coordinating, and controlling.
500
Along with the Big Five: Extroversion, Emotional Stability, Agreeableness, Conscientiousness, Openness to Experience; three other personality traits (discussed in class and in your textbook) are extremely important in predicting how an individual will perform on the majority of jobs.
What are: Locus of Control, generalized Self-efficacy, Self-Direction, Self Esteem and Creativity
500
This individual proposed a view that considers intelligence to include multiple branches . Who is that guy and what are those intelligences?
Who is Gardner? What are: Verbal, Mathematical, Spatial, Musical, Interpersonal, and Intrapersonal?
500
A person works all year long and gets a raise. In getting this raise, they believe that it was because of how they worked, thus this person could have had three reactions. 1. To be happy with the raise. 2. It didn’t really matter to that person. 3. They didn’t like what they received. For each of those reactions, the person had some belief of what kind of effort they put in and what they wanted out of it. Name the overall belief system and the four different parts.
What is expectancy theory, first-level and second level outcomes, instrumentality, valence, and expectancy?
500
A person walks into an interview for a job. They first compliment the interviewer and makes small talk. When the interviewer asks questions, the person responds with things they have learned and how well they do it. When asked for examples, the interviewee gave examples of how they took control of the situation and that when it couldn’t be finished they were willing to ask for help and stayed late to get it done.
What is impression management? What is ingratiation, self-promotion, exemplification, supplication, intimidation?