Management

I'm the boss

100

Distinct roles, responsibilities and activities best defines:

• Executive, middle, and first-line managers.
• The role of a marketing department.
• The role of a human resources department.
• The strategic approach to product design.

What is executive, middle, and first-line managers?

200

Technical skills, which may be needed in management are:

• emotional intelligence, active listening, and public speaking.
• equipment operation, office skills, and communication skills.
• empathy, social interaction, and leadership.
• accounting, finance, and social media.

What is equipment operation, office skills, and communication skills?

300

Your marketing manager recommends lowering prices, your operations manager recommends changing suppliers, and your financial officer recommends debt restructuring. As the top executive manager you must possess ________ to evaluate this input.

• soft skills.
• technical skills.
• conceptual skills.
• human skills.

What is conceptual skills?

400

GEICO has decided that everyone will work in units with people who perform similar jobs. All of the procurement employees work in one department. All of the human resource employees work in one department and all of the printing employees work in the print shop. This type of structure is called:

• matrix organization.
• divisional organization.
• flat organization.
• functional organization.

What is functional organization?

500

Organizational charts, performance evaluations, quality measurements and metrics, and sales and/or production goals are modern evidence of:

• Operational efficiency.
• Rockefeller’s management techniques.
• New twenty-first century management principles.
• Frederick Taylor’s scientific management theories.

What is Frederick Taylor’s scientific management theories?

I'm the captain now

100

Allocating resources, overseeing first-line managers, and developing and implementing activities are the functions of:

• Human Resource Managers.
• Middle Management.
• Executive Management.
• First-Line Managers.

What is middle management?

200

Frank and Lillian Gilbreth used ________ to identify areas for work improvement.

• surveys.
• time studies.
• films.
• knowledgeable consultants.

What is films?

300

Assigning activities identified in the planning process to a person, team or department is the:

• planning function.
• strategic function.
• organizing function.
• controlling function.

What is organizing function?

400

Which of the following is the best definition of applied worker efficiency?

• Redesigning a workspace to place tools within easy arm’s reach.
• Giving workers access to more machines.
• Dividing work equally among managers and workers.
• Management by stronger objectives and agendas.

What is redesigning a workspace to place tools within easy arm’s reach?

500

Using skills assessment analytics to match abilities to job tasks is an application of:

• Rockefeller’s management philosophy.
• Taylor’s four scientific management principles.
• Teamwork in manufacturing.
• Human resource management laws.

What is Taylor’s four scientific management principles?

Luke, I am your father

100

Coordinating activities, supervising employees, and participating in day-to-day operations are typical activities of:

• Human resource managers.
• Executive management.
• Middle managers.
• First Line Managers.

What is first line managers?

200

Top-level managers must scan the broad environment for opportunities and thus must possess:

• conceptual skills.
• human skills.
• technical skills.
• soft skills.

What is conceptual skills?

300

Identifying the key functions of management is Henri Fayol’s greatest contribution to:

• optimizing workflow.
• management practice.
• optimizing worker efficiency.
• the concept of paying a fair wage for a fair day’s work.

What is management practice?

400

An example of an autocratic leadership style is when a manager realizes that they need to vacate the building because of a fire or other emergency and:

• tells employees they may need to get their things and leave the building.
• does not share any information with the employees.
• orders the employees to vacate the building.
• encourages the employees to be attentive for directions.

What is orders the employees to vacate the building?

500

Standardizing job tasks to introduce new work methods is an outcome of:

• teamwork in manufacturing.
• Taylor’s approach to management.T
• Gilbreth’s filmed details of worker’s activities.
• human resource management.

What is Gilbreth’s filmed details of worker’s activities?

Call me boss, eh?

100

The “leading” function of management includes:

• developing strategic initiatives.
• allocation of resources.
• commanding and coordinating.
• budgeting.

What is commanding and coordinating?

200

An important human skill in management is:

• self-reflection.
• ability to adapt to new software.
• office based technical competency. 
• understanding of context.

What is self-reflection?

300

Fayol thought management principles needed to be flexible and adaptable and that they would be expanded through experience and experimentation. When a team of workers specialize on a few tasks to become more proficient. Which management function describes this situation?:

• Division of work.
• Laissez faire.
• Unity of Command.
• Unity of Direction.

What is division of work?

400

Managers who adopt a ________ style communicate with subordinates about what is expected of them and what happens if they meet these objectives. Their attention tends to focus on identifying problems and disciplining employees for poor performance.

• autocratic
• transactional
• laissez-faire
• transformational

What is transactional? 

500

Which of the following would best describe Frederick Taylor’s approach to management?

• Hire extraordinary employees.
• Management by Objectives.
• Workers and machines working together to create efficiency.
• Hire passive, highly obedient employees.

What is workers and machines working together to create efficiency?

That's sergeant to you

100

Strategic planning involves:

• creating scope of work documents for specific projects.
• translating high level plans into specific actions.
• establishing details to implement activities.
• aligning overall plans to the company’s mission.

What is aligning overall plans to the company's mission?

200

Breaking down strategic plans to manageable shorter-term components describes:

• Process implementation Plans.
• Operational Plans.
• Tactical Plans.
• Strategic Plans.

What is tactical plans?

300

Peter Drucker suggests that operational objectives should be SMART, which means:

• specific, measurable, achievable, realistic and time constrained.
• specific, manageable, achievable, relevant and time constrained.
• specific, manageable, achievable, realistic and time constrained.
• strategic, meaningful, actionable, realistic and time constrained.

What is specific, measurable, achievable, realistic and time constrained?

400

A framework for analyzing an organization’s strengths, weaknesses, opportunities, and threats is called:

• Budgeting.
• PESTEL analysis.
• Management by Objectives.
• A SWOT analysis.

What is a SWOT analysis?

500

Unity of command is one of the management principles Fayol proposed to avoid is:

• conflicting orders or directions.
• unity of direction.
• division of work.
• scalar chain.

Wha is conflicting orders or directions?