Management
What are the five main functions of management?
Planning, organizing, staffing, controlling, and leading.
What is meant by the term "chain of command"?
The organizational structure that shows who each person reports to within a company.
What are people skills in the context of management?
The ability to empathize, influence, communicate, and interact effectively with others.
What is one key difference between a leader and a manager?
Leaders inspire and motivate, while managers focus on organizing and executing plans.
What is company culture?
The shared beliefs, values, goals, attitudes, and behaviors of a company's employees.
Describe the role of a manager in planning.
A manager maps out the course of action, determines necessary resources, and identifies actions needed to achieve goals.
Name the three broad levels of management.
Executive level, middle management, and supervisory level.
Why are problem-solving skills crucial for managers?
They enable managers to handle challenges and make trade-offs with limited resources.
ow do leaders and managers both contribute to a company's success?
Leaders set visions and inspire teams, while managers implement strategies and ensure tasks are completed.
Why do company values matter in a business?
They guide behavior, influence decision-making, and shape the overall environment of the workplace.
How does staffing contribute to management?
Staffing involves recruiting, interviewing, hiring, and orienting the right people for organizational roles.
Why is it important for managers to understand the chain of command?
It clarifies reporting relationships and helps in effective communication and decision-making.
Define procedural skills and give an example of their use.
Procedural skills are the ability to quickly learn and perform methods to accomplish tasks, such as using software tools for reporting.
Explain the statement "management is doing things right, leadership is doing the right things."
Management focuses on efficiency, while leadership emphasizes strategic direction and values.
How can a manager influence company culture?
By modeling desired behaviors, promoting values, and fostering an inclusive and supportive environment.
What does controlling involve in the management process?
Controlling involves checking work results against goals and measuring important metrics to ensure the plan stays on track
Provide an example of a complex chain of command in a large company.
A manager of sales reporting to a senior manager of sales, who reports to a director of sales, and so forth.
How do the required skills differ between supervisory and executive managers?
Supervisory managers lean more on procedural skills, while executive managers focus more on problem-solving skills.
Provide an example of a situation where a manager must also act as a leader.
During a company crisis, a manager must guide the team, communicate effectively, and motivate them to stay focused.
Describe the impact of a positive company culture on employee retention.
A positive culture boosts employee morale, satisfaction, and loyalty, reducing turnover rates.
Explain how leading is essential for a manager's role.
Leading includes motivating, guiding, communicating, and supporting team members to achieve common goals.
How does the chain of command affect employee roles and responsibilities?
It defines who is responsible for what, clarifies authority levels, and ensures accountability.
Discuss how effective communication fits into the skills needed for a manager.
Effective communication is essential for conveying expectations, providing feedback, and engaging with team members.
Discuss how leadership skills can enhance management effectiveness.
Strong leadership skills foster teamwork and morale, leading to improved productivity and employee satisfaction.
What role does a manager play in shaping employee motivation within the company culture?
Managers set the tone for engagement and motivation by recognizing achievements and aligning goals with company values.