Management
True or false? New managers are usually properly trained before entering the position.
False! New managers get no training about 85% of the time (according to brianrollo.com).
The three main structures for businesses are:
a) Tall
b) Flat
c) ?
c) Matrix
Operations managers are primarily concerned about ________.
The parts of a culture that can be easily observed by others is:
a) Deep Culture
b) Surface Culture
b) Surface Culture
If you were a manager and had to trim the budget, which of these could you probably cut without hurting your team members too much?
a) equipment upgrades
b) salary/benefits
c) training opportunities
a) equipment upgrades.
Name one of the 5 Functions of Management.
Organizing; staffing; planning; leading; directing
In a centralized system, who makes the decisions?
- People closest to the problem.
- A few select people at the top of the food chain.
A few select people at the top.
Human Resources (HR) Managers are primarily concerned about ________.
People!
True or false? If you are offered something to eat or drink at a business meeting in a foreign country, it's best to kindly accept the gesture. Even if you don't like it.
True (I don't care if you don't like coffee - pretend like you do for 30 minutes!)
Americans who are disengaged with their jobs cost the U.S. about $_________ every year in lost productivity.
a) 300 billion
b) 500 billion
c) 200 billion
b) 500 billion
Which of the following is a characteristic of a good manager?
- Has worked for many years
- Has experience in marketing
- Good at designing
- Good at communicating
Good at communicating!
In a ____ organizational structure, the owner of the company usually has more responsibility because there aren't as many departments for employees to go through to get to him/her.
Ted is a real people person. He's the kind of guy who can strike up conversations with total strangers, and he really cares about doing the right thing by people. Ted would make a good ___ manager at your company.
Human Resources (HR)
At a business meeting in China, it would be impolite to do (this).
- be loud and obnoxious
- stare; look superiors in the eye
- be too direct
At some point in their career, ___% of US adults have left a job to get away from their manager and improve their overall life.
a) 50%
b) 35%
c) 20%
a) 50%
In the _________ phase, managers make sure to hire the right people, and put them in a position that best fits their skills.
Staffing
If you have a lot of employees and departments, you'll probably want to go with this type of organizational structure for your business.
Tall.
An OPS manager oversees a product's life cycle, from birth to death. What should always be done with a brand new product before releasing it to the public?
Testing for quality
Name a country where being "on time," doesn't mean the same thing as it does here in the U.S..
- Afghanistan
- Spain
- Thailand
- Mexico
Be a good manager! Studies show that employees who have good managers show up to work ___% more often than employees who don't.
a) 25%
b) 40%
c) 20%
b) 40%
You explained to your employee how to do the inventory, but the numbers on the spreadsheet they submitted to you are still incorrect. Which of the five management functions did you fail at?
Directing (telling employees how to do their job).
In (this) type of business structure, employees are usually happier because they are able to cross-work with different departments to accomplish tasks.
Matrix
Why do companies do evaluations on employees?
To make sure they're doing their job and adjust their salary.
You've been sent to Tokyo, Japan to meet with the owner of a major tech company. You know nothing about Japanese culture. Name TWO things you can do to prepare yourself for this meeting.
- Learn how to say "Good morning" and "Thank you" in their language
- Make an effort to learn about their culture
- Dress appropriately
- Do some research, and figure out what's appropriate to do in a business meeting
Facts don't lie. According to brianrollo.com, 87% of employees think the leadership of their organization doesn't do (this) effectively enough.
a) Provide benefits
b) Spend money
c) Communicate
c) Communicate