Chapter 5
__________refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.
What is ethnicity
__________ are individuals and groups that buy the goods and services an organization produces.
What is Customers
Eleanor is responsible for monitoring the office supply closet and places an order when any item reaches a minimal level. What type of decision does this represent?
What is programmed decision
In the __________ model of decision making, managers identify and evaluate all possible alternatives before choosing a course of action.
What is classical
A management team considers the organization’s strengths and weaknesses as well as opportunities and threats in its current marketplace. The team is performing a __________analysis.
What is SWOT
__________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.
What is Perception
The most potentially threatening force that managers must deal with in the task environment is
What is rivalry between competitors.
A hurricane was approaching Miami, and although there was no evacuation order, the president of a local company decided to close the business and send his employees home. This is an example of a(n) __________ decision.
What is nonprogrammed
Capable managers who repeatedly make the same mistakes that lead to poor decisions are making
What is systematic errors
According to Henri Fayol, a plan has __________ when the management team develops a single, well-researched, and effective plan.
What is Unity
__________are the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.
What is Implicit biases
A decline in the number of young people joining the workforce and an increase in the number of active employees who are postponing retirement are examples of __________ forces affecting the workforce.
What is demongraphic
In the classical model of decision making, the most appropriate decision possible in light of what is believed to be the most desirable consequences for the organization is known as the __________ decision.
What is optimum
During a SWOT analysis, Posh Home furniture store discovers that more and more customers are purchasing furnishings from large online retailers. This finding would be characterized as a(n)
What is Threat
Within 30 days of receiving a gift valued over $50 from a client, sales representatives in the company are required to submit a written disclosure. This is an example of a
What is standard operating procedure
Conor can choose either Jamal, a 28-year-old, or Bert, a 60-year-old, to join his programming team. He is leaning toward Jamal because he is concerned that Bert may not be comfortable learning a new programming language. Conor is exhibiting __________ when recruiting Jamal for the team.
What is a stereotype
__________ are unwritten, informal codes of conduct that shape the behavior of people toward one another and are held important by most members of a group or organization.
What is Norms
Jalen always strives to make optimum choices from the known alternatives but accepts that he will never have access to all available information and therefore must strive for the most satisfactory decisions. This realization is consistent with the __________ of decision making.
What is administrative model
Alba is concerned that a proposed alternative may have unforeseen effects elsewhere in the organization. She suggests more time be spent evaluating the consequences, but everyone else on the team rallies behind the lead manager to quickly finalize the decision. Alba's team is experiencing
What is groupthink
Pinnacle Financial Services managers meet annually to create a list of potential future complications and plan how to respond to each possibility. Pinnacle is practicing __________planning.
What is Contingency
All of the upper-level managers at Sukanya’s company are males. Although Sukanya, a graphic designer, is a hard worker and has been recognized for her creativity, she knowns she will never obtain an upper-level position in her company because she is female. Sukanya is experiencing
What is a glass ceiling
Nike contracts with companies in China, Vietnam, Indonesia, and more to make its footwear and clothing at lower costs. This strategy is an example of global
What is Outsourcing
Juan is faced with multiple choices of suppliers who have the same product at virtually the same price. He also knows there are many more suppliers out there that would be comparable; however, he has a short amount of time to make up his mind, so he chooses Elrood Gasket’s product. What type of decision does this represent?
What is Satisficing
DeMarcus has been general manager of the Surf and Turf Club restaurant for many years and always schedules extra staff for the busy Friday night shift. Business has been consistently slow on Fridays in recent months, but DeMarcus decides to continue with the extra staffing. His decision demonstrates
What is confirmation bias
The home page for a pet daycare says it strives to "provide an affordable and safe home away from home where your pets are treated like family and our employees love them like their own." This excerpt is part of the business’s
What is mission statement