a rational or efficient form of organizations founded on logic, order, and legitimate authority.
Bureaucracy
100
People or groups & institutions directly affected by an organization are...
Stakeholders
100
Sets standards of good or bad, or right or wrong in one's conduct.
Ethics
100
What are the four functions of management?
Planning, Organizing, Controlling, Leading
200
What term describes the differences among workers in gender, race, age, ethnicity, religion, sexual orientation and able-bodiedness?
workforce diversity
200
First need in Maslow's Theory
Physiological Needs
200
The difference between what organizations say and what they actually do is what kind of management?
Value-based
200
The Justice view of behavior is based on the belief that ethical decisions treat people impartially and fairly. There are three dimensions to this view, what are they?
Procedural, Distributive, and Interactional
200
An individual who exposes the misdeeds of others in organizations is known as a...
Whistleblower
300
What are the three Katz essential managerial skills?
conceptual, human, and technical skills
300
When people perform in a situation as they are expected to, this is sometimes called the _______________ effect.
Hawthorn.
300
What is an example of an observable culture and a core culture?
1. Observable-cermonies
2. Core-customer service
300
"No one will ever find out" is an example of?
Rationalizations for unethical behavior
300
A system of shared beliefs and values is referred to as...
Organizational Culture
400
In the upside-down pyramid, operating workers are at the top __________ customers while managers are at the bottom __________ them.
1. serving
2. supporting
400
What are the differences between Theory X and Theory Y?
X= People dislike work, lack ambition, irresponsible, prefer to be led.
Y= People are willing to work, like responsibility, self-directed and creative.
400
What are 3 examples of sociocultural environment?
1. Population demographics
2. education system
3. health/nutrition values
400
Utilitarian view is a type of ethical philosophy. Which category does it fall under and what does it entail?
Consequential
-Entails weighing all long term and short term costs.
500
An _______________ transform resource outputs from the environment into product outputs.
open system
500
What are the three classical approaches of management, assuming people are rational?
In Kohlberg's levels of individual moral development there are two stages in each level. When an individual progresses through the stages what does it represent?