Procedures and Policies Level 1
Who can escort people to garage?
ONLY Security
Where can you find the daily briefings at?
Public --> Frontline Operations --> Daily Briefings folder
Boxoffice --> Daily Briefings folder
Who is responsible for bringing down the concierge exception report at the end of the day?
The floor lead
How do you issue a credit card refund in Tessitura? (Explain in detail)
Using the reference refund button ONLY. Do not tell guests to insert their card.
How many people in this room started working here between 2006 and 2014?
Bonus: Name them
4
Gaby, Shannon, Crystalin, and Apollo
What is the highest dollar value that you as a lead can refund?
$99.99
Where can staff members sell memberships at?
Box Office, Garage, Specials Register, Shopify, and Advance Sales
Do A&M Students receive any discounts at the box office?
No.
Do Metro Pass and Le Meridien card holders receive discounts at the box office?
Yes. They are tagged with CMK.
BONUS: How many people are allowed to receive the corporate discount in a group of 5?
What is Angel De Leon's full title?
SR.VP of Guest Services, Human Resources, and Building Operations
What time do Accident Reports need to be emailed to HR?
ASAP, but within 24 hours
Who should you email if a radio is missing?
Michael and VSSupervisors
How do you get access to the third party redemption report in Tessitura?
You must click analytics and that's it. From there Gaby & Sahil will be able to share the report with you! :)
What would you do if no one has a garage trained staff member, but you need to send one out?
A fellow lead can go out to garage as the attendant or quick train a staff member that is already box office trained.
What are the four Leader Statements
I am committed to my team members, I prioritize and problem solve and teach this to others, I lead and monitor team member performance and operational improvements, I am a positive example of guest interaction.
Where are cashiers supposed to be scanning in third party codes in Tessitura?
You must scan them in the custom data tab in barcode scan 1. You can use barcode scan 2 if you are out of space on barcode scan 1.
What is the max number of staff members that can be behind the gift shop registers in Tut or Sharks?
2
Where can you find Tut, Sharks, and Floor/CBC radios at?
Tut Radios: In the Tut stock room
Sharks: In count out
Floor/CBC: In count out
What are you supposed to do if a cashier does not have a signed membership header?
You highlight the order on the CSV file and you MUST send it to Gaby.
What year did Saul Moran start working with HMNS?
2004
What do cashiers need to fill out in order to receive commission for Auto-Renew memberships?
They MUST fill out the membership log and send it to Gaby
What are leads supposed to be printing out for their trainers if they are scheduled to train?
The training checklist along with the manual for the area they are training for.
What should you do if Security calls and lets you know that the garage is full at 9:30am and your second garage attendant called out? (You also have no garage trained staff members at box office)
Communicate with other leads to see if they have any garage trained staff members to send out closer to 11am or 12pm.
What is the kiosk pin for VS?
82900
What year was the museum founded?
1909