Management
coordinating business resources to achieve organizational goals
management
what is the major adjective that describes leadership
influence
What does TQM stand for?
total quality management
statement of purpose that sets the business apart from others
mission statement
Having the specialty skill of knowing what you are leading.
Technical Skills
human, financial, informational, material
Providing reasons for people to work in the best
interests of an organization
motivation
Evaluating another organization that is superior in an area in an effort to improve
benchmarking
Acronym that describes analyzing a business strengths, weaknesses, opportunities, and threats
SWOT analysis
Understanding the big picture of the entire organization is an example of
Conceptual skills
The four functions of management
planning, organizing, leading, controlling
Positional power that gives you leadership influence
Formal leadership
Which level of management focuses on TQM
Top Level Management
areas companies are good at that create their competitive advantage
core competencies
Being able to identify problems, analyze them, and come up with solutions.
analytical skills
Function of management that establish goals and determines how to accomplish them
planning
leadership style that takes control and directs people what to do
authoritative leadership
Managers responsible for the financial resources of a business.
Financial managers
tactical plan
This level of management coordinates and supervises the activities of operating employees
first line manager
function of management that reviews, assesses, and corrects the plan when needed
control
Natural leadership based on having the qualities that appeal to people rather than positional authority
Responsible for facilitating the exchange of products
between an organization and its customers or clients
Marketing managers
A plan of alternative courses used when the first plan did is disruptive
contingency plan
Which level of management is the biggest and has the most employees within it, typically
Middle Management