Week 1 - Basics of Operations
A transformation process
What is at the core of all operations?
Operations performance objectives
What are quality, speed, dependability, flexibility and cost?
Describes how activities in an operation relate to each other, often in a visual format with specific symbols
What is process mapping?
Basic layout types
What are the fixed-position, functional, cell, and line (or product) layouts?
Three elements of operations culture
What are beliefs, knowledge and behaviour?
Levels at which operations are analysed
What are the supply network, the operation and the process?
Three levels of operational performance measures
What are societal level, strategic level, and operational level?
The three service process types
What are professional, services and mass?
Why is designing the layout of facilities so very difficult?
What are skills flexibility, time flexibility and location flexibility?
SIPOC
What analysis tells us about the suppliers, inputs, processes, outputs and customers of a given operation?
People, planet and profit
What is the triple bottom line?
The five manufacturing process types
What are project, jobbing, batch, mass and continuous processes?
Servicescape analysis categories
What are cognitive, emotional and physiological?
The four basic forms of organisation structure
What are U-form, M-form, matrix-form and N-/network-form?
The IHIP characteristics
What are intangibility, heterogeneity, inseparability, and perishability better known as?
Perspectives on operations strategy
What are top-down, bottom-up, outside-in and inside-out?
The relationship between a process's volume-variety position and its design characteristics
What does a product-process matrix illustrate?
People and transforming resources go to the transformed resources
What is a fixed-position layout?
Scientific management
What is the name of the approach pioneered by Taylor which proposes that there are single 'best' ways of working?
What can a Four Vs analysis be used for?
Importance scale and performance scale
What are the two axes on an importance and performance matrix?
Little's Law
Which equation tells us that throughput time is equal to the product of WIP and cycle time?
How to group component families
What is a production flow analysis used for in cell layout design?
Demands, Control, Support, Relationships, Role and change
What are the six categories in HSE's Stress Management Standards?