Depenisyon
Resayt
Piksur
Ferson
Explyn
100

Costs incurred to fix problems that are detected before the product or service is delivered to the customer.

Internal failure costs

100

At least two consequences of poor quality.

Loss of Business

Liability

Productivity

Cost

100

Baldrige Award

100

A statistics professor at New York University in the 1940s. Compiled a famous list of 14 points.

W. Edwards Deming

100

Is quality important? why?

Correct. Nays.

200

The knowledge exhibited by personnel who come into contact with a customer and their ability to convey trust and confidence.

Assurance

200

The two types of Failure Cost

Internal Failure Cost

External Failure Cost

200

Cause-and-Effect Diagram or Fish Bone Diagram

200

The “father of statistical quality control.”

Walter Shewhart

200

What do you think is the advantages of having a quality certificate?

Korek! Bery nays. Sana all.

300

An annual award given by the US government to recognize quality achievements of US companies.

Baldrige Award

300

The three Cost of Quality

Appraisal Cost

Prevention Cost

Failure Cost

300

PDSA Cycle

300

He described quality management in terms of a trilogy consisting of quality planning, quality control, and quality improvement.

Joseph M. Juran

300

Is it important to have Total Quality Management?

Bery Goods.

400

Promotes worldwide standards for the improvement of quality, productivity and operating effieciency through a series of standards and guidelines.

International Organization for Standardization

400

The three ISO Certification

ISO 9000

ISO 14000

ISO 24700

400

Six Sigma

400

According to him, it is the customer who defines quality.

Armand Feigenbaum

400
Is quality a competitive advantage? How?

Correct. Nice ka buddy.

500

Increase the likelihood that a product will be used for its intended purpose and in such a way that it will continue to function properly and safely.

Ease-of-Use and User Instructions

500

Steps in Process Improvement

Map the Process

Analyze the Process

Redesign the Process

Implement Changes

Monitor the Result

500

Scatter Diagram

500

Developed the philosophy and methods of kaizen, Continuous improvement is one of the hallmarks of successful quality management.

Taiichi Ohno and Shigeo Shingo

500

As a consumer, what do you think is more important, quality or price?

Correctism. Niceeee. Congrats!