Depenisyon
Resayt
Piksur
Ferson
Explyn
100
Costs incurred to fix problems that are detected before the product or service is delivered to the customer.
Internal failure costs
100
At least two consequences of poor quality.
Loss of Business
Liability
Productivity
Cost
100
Baldrige Award
100
A statistics professor at New York University in the 1940s. Compiled a famous list of 14 points.
W. Edwards Deming
100
Is quality important? why?
Correct. Nays.
200
The knowledge exhibited by personnel who come into contact with a customer and their ability to convey trust and confidence.
Assurance
200
The two types of Failure Cost
Internal Failure Cost
External Failure Cost
200
Cause-and-Effect Diagram or Fish Bone Diagram
200
The “father of statistical quality control.”
Walter Shewhart
200
What do you think is the advantages of having a quality certificate?
Korek! Bery nays. Sana all.
300
An annual award given by the US government to recognize quality achievements of US companies.
Baldrige Award
300
The three Cost of Quality
Appraisal Cost
Prevention Cost
Failure Cost
300
PDSA Cycle
300
He described quality management in terms of a trilogy consisting of quality planning, quality control, and quality improvement.
Joseph M. Juran
300
Is it important to have Total Quality Management?
Bery Goods.
400
Promotes worldwide standards for the improvement of quality, productivity and operating effieciency through a series of standards and guidelines.
International Organization for Standardization
400
The three ISO Certification
ISO 9000
ISO 14000
ISO 24700
400
Six Sigma
400
According to him, it is the customer who defines quality.
Armand Feigenbaum
400
Is quality a competitive advantage? How?
Correct. Nice ka buddy.
500
Increase the likelihood that a product will be used for its intended purpose and in such a way that it will continue to function properly and safely.
Ease-of-Use and User Instructions
500
Steps in Process Improvement
Map the Process
Analyze the Process
Redesign the Process
Implement Changes
Monitor the Result
500
Scatter Diagram
500
Developed the philosophy and methods of kaizen, Continuous improvement is one of the hallmarks of successful quality management.
Taiichi Ohno and Shigeo Shingo
500
As a consumer, what do you think is more important, quality or price?
Correctism. Niceeee. Congrats!