Levels of Management
What are the A-B-C levels of management?
A level: low management control, zero decision making power
B level: some decision making power but only for day to day operations
C level: head of companies, makes decisions that will effect the company in the long run
Define Organization Inclusiveness
An organization is inclusive when everyone has a sense of belonging; feels respected, valued and seen for who they are as individuals; and feels a level of supportive energy and commitment from leaders, colleagues and others so that all people–individually and collectively–can do their best work.
What is a SWOT analysis
Strengths, weaknesses, opportunities, threats
Age (unless under 21 and specific job requires it), disabilities, political/religious beliefs, gender or sexual orientation, race, martial status
Where would customers go to find out about your business?
Social media, websites, review sites, word of mouth
What departments have managers?
ALL DEPARTMENTS
What type of social media platforms do companies use?
Twitter, Instagram, TikTok, LinkedIn, their own websites, Facebook, newspapers, etc
What is highlighted in a business plan?
Future decisions being made by the company, past projections and productivity reports, competitor analysis, market analysis, financial documents
How old do you need to be to work?
Agriculture jobs 14+
16+ all other jobs without legal or hazard restrictions
18+ for hazard restrictions
Why do customers need to be happy?
Customer happiness helps you measure loyalty, reduce churn and increase revenue. Customer satisfaction helps you retain current customers, attract new ones and conquer the competition.
What are the four functions of management?
Planning, Organizing, Leading, Controlling
Name one pro and one con to digital communication?
THE CONS:PRIVACY, LACK OF CONTEXT CONTROL, MISCOMMUNICATION, LACK OF COMMUNICATION, EASY TO MAKE MISTAKES
THE PROS: GLOBALIZATION. BUSINESS OPPORTUNITIES, SPEED AND TIME, CULTURAL GAP, COST EFFECTIVE
What are internal and external factors that can lead to employees resisting change?
Internal factors that cause resistance to change include weak leadership, poor communication, insufficient training, lack of incentives to motivate employees, lack of understanding, and inefficient job designs
External factors that induce resistance to change include harsh economic times, stringent political policies, and unfavorable national labor policies
Why is it important to have written communication?
Providing concise information correctly leaves less chance for ambiguity or questions when explaining different situations
What does CEM stand for?
Customer Engagement Management
How do managers translate the business mission into departmental imperatives?
establishing the mission through focus and context, use team leaders or SME's to confirm the mission, hold the teams accountable for the mission, work through organization chain to reconfirm mission purpose, repeat
***DAILY DOUBLE***
First person to google how to reach a CEO of their choosing will receive the points.
What are some ways managers can keep the work environment friendly?
organization, healthy habits, team building, career mentoring and growth, supporting change and initiative, open communication, workplace field trips, brand union
What is business compliance?
A catch-all term for how well a company's follows the laws and regulations governing its business
How does Corporate Social Responsibility attract customers?
customer loyalty, great public branding, shows accountability for investors, can engage with customers closer
Long-term strategic plans, not focusing on earnings but maintaining the conversation, acquiring acquisitions, return cash to shareholders when there are no credible value-creating opportunities to invest in the business, rewarding all management (all levels) publicly for good long term decisions made
What are three ways that managers can inform and manage employees through change?
Clearly define the change and align it to business goals, Determine impacts and those affected, Develop a communication strategy, Provide effective training, Implement a support structure, Measure the change process
Name the 4 types of decision making processes
Directive, Analytical, Conceptual, and Behavioral
What is globalization? How does this affect managers?
Globalization is the increase in the flow of goods, services, capital, people, and ideas across international boundaries
Globalization has affected management and leadership through market and customer base, international employee transfer rates, competition, and an increase in opportunities
How do businesses quality control?
Listen to customers, capturing customer feedback, continuously track customer feedback and analyze for patterns