Captains of Industry
Which industry did Andrew Carnegie dominate as a captain of industry?
Steel
This manufacturing plant manager came up with the theory of scientific management.
Frederick W. Taylor
What are the key assumptions about employees who are Theory X?
People are lazy, will look to avoid work, workers work only for a paycheck, best to impose strict rules, all decisions should not be shared.
Name 2 of the 4 key pillars of TQM. Double Points: Name all 4 Key Pillars
Customer focused, employee participation, process-oriented approach, continuous improvement
According to Maslow's Hierarchy of Needs, which needs must be met before all others? (Provide at least 2 examples)
Physiological Needs - air, water, food, shelter, clothing
This Captain of Industry was nicknamed “The Commodore” because of his dominance in the shipping industry?
Cornelius Vanderbilt
A big belief in Scientific Management is that workers are a resource that should be ____________.
Controlled
According to Theory Y, how do managers view employees?
Positive view of employees, Intrinsic motivation, Participative decision-making
What was the main takeaway that was discovered during the Hawthorne studies?
Employees positively changed their behaviors due to being observed
What is the second level of Maslow's Hierarchy of Needs? (2nd more important)
Safety & Security
Who is known as the "oil tycoon" and built a monopoly in the oil & kerosene industry?
John D. Rockefeller
Daily Double: Changes and advancements in 3 key areas led to the Industrial Revolution. What were they? (Must get all 3)
Mechanical Technology (Technology)
Transportation
Communication
The person who came up with Theory Y & Theory X was considered to be an advocate that managers assume employees are a part of which group? (X or Y)
Theory Y
This was the name of the psychologist who conducted the Hawthorne effect studies?
Elton Mayo
Which level of Maslow's Hierarchy of Needs includes friendship & a sense of connection?
Love & Belonging (social)
Henry Ford is credit for creating the first vehicle. He is also recognized as the innovator of this method for production, where an item being built goes from one step to the next in order to be completed.
Assembly Line
Using this method, managers would look to find the “one best way” to complete a task?
Time & Motion Studies
Who came up with Theory Y & Theory X?
Douglas McGreggor
This US concept was taken from a Japanese philosophy. It's a major part of TQM and focuses on continuously improving upon a task. Extra 100 points if you can name the Japanese term.
Quality Circles (Kaizen)
Out of place question of the day: The idea that decision-making power should be more spread out and not just limited to the top executives in a business is called?
Decentralization
Time period immediately following the Civil War where there was rapid economic growth and when many of these Captains of Industry built their business empires.
The Gilded Age
What is the nickname for Scientific Management?
Taylorism
Theory Y said that this is how you should primarily communicate with your employees to get better production and loyalty from them?
Positive Reinforcement (compliments)
This was the name of the company that Elton Mayo conducted the Hawthorne effect studies for?
Hawthorne Plant: Western Electrical Company
Getting an employee to the top of Maslow's Hierarchy, where they want to be the best version of themselves and are self-motivated to work hard is called?
Self-Actualization