Chapter 9
_____ is a system of shared beliefs and values guiding behavior.
What is organizational culture?
_____ is the process of attracting, developing, and maintaining a high-quality workforce.
What is human resource management?
_____ is the process of inspiring others to work hard to accomplish important tasks.
What is leadership?
____ is the process through which people receive and interpret information from the environment.
What is perception?
____ allows employees to share in cost savings or productivity gains realized by their efforts.
What is gain sharing? (Page 192)
A _____ pursues changes through formal authority and/or the use of rewards or punishments.
What is force-coercion strategy?
A ____ is a criterion that organizations can legally justify for use in screening job candidates.
The (managerial) power formula.
What is position power X personal power (Page 200)?
_____ are strong feelings directed towards someone or something, but ____ are generalized positive and negative states of mind.
What are emotions and moods? (Page 233)
A ____ develops special leader-follower relationship and inspires followers in extraordinary ways.
What is a charismatic leader?
What is unfreezing, changing, and refreezing? (Page 169)
_____ assigns early-career employees as long-term proteges or more senior ones, but _____ assigns an experienced person to provide performance advice to a new hire.
What is mentoring versus coaching?
The four leadership styles in House's Path-Goal Theory.
What is a directive, supportive, achievement-oriented, and participative leader? (Page 207)
_____ underestimates internal factors and overestimates external factors as influences on someone's behavior.
What is the self-serving bias?
The three powers of the position.
What are rewards, coercion, and legitimacy.
The four main components of core culture.
What are stories, heroes, rites and rituals, and symbols? (page 160)
List three laws against employment discrimination. (Name with year!)
Page 180.
What is an autocratic, human relations, democratic, and laissez-faire leader? (Page 202)
What is cognition, affect, and behavior? (Page 220)
The four different types of alternative organizational cultures.
What are team, hierarchial, entrepreneurial, and rational cultures?
The four (five if you include "build prototype") steps in commercializing innovation in order.
What is idea creation, building prototype, initial experimentation, feasibility determination, and final application. (Page 165)
The three things both unions and management (six in total) do to make each thing difficult for each other?
Unions: What is strike, boycott, and picket?
Management: What is lockout, strikebreakers, and injunction? (page 194)
The five emotional intelligence competencies.
What is self-awareness, social awareness, self-management, relationship management, and motivated & persistent? (Page 212)
"_____ followed by rewards creates satisfaction; _____ influences future performance."
What is performance and satisfaction? (Page 232)
The ____ situational model matches leadership styles with the maturity of followers, but ____ matches leadership styles with task and follower characteristics.
What is Hersey-Blanchard and House's Path-Goal Theory?