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General Definitions
Goods & Services
Production Process
Quality Management
100
The business processes that involve transformation or, more generally 'production' refers to?
Operations
100
Physical products that can be handled and stored before they are sold to the consumer are?
Tangibles
100
What are the three elements of the production process in any business?
Inputs, outputs and processes.
100
What is quality management?
Quality management is the strategy which a business uses to make sure that its product meets customer expectations.
200
What is the conversion of inputs (resources) into outputs (goods or services)?
Transformation
200
True or false: Most modern businesses produce a combination of both manufactured goods and services.
True
200
Identify one type of process during the manufacturing process.
Processes can either include: STMs or ETMs.
200
True or false: A widely used international standard is the ISO 9000 series of quality certifications.
True
300
The degree of excellence of goods or service and its fitness for a stated purpose refers to?
Quality
300
Intangible means the services can be touched.
False. The services cannot be touched.
300
True or false: In a private hospital, an input can include a patient returning to normal health.
False
300
What can quality control reduce?
Quality control can reduce problems and defects in the product.
400
An ongoing, business-wide commitment to excellence that is applied to every aspect of the business’s operation is?
Total quality management (TQM)
400
David purchases a car. Is it likely that it will come with warranty?
Yes.
400
Name three categories of inputs.
Answers can include: 1. Material inputs 2. Capital equipment 3. Labour 4. Information from a variety of sources 5. Time 6. Money
400
Identify at least two ways a business can manage quality. Answers can include:
• Minimise waste and defects • Strictly conform to standards • Reduce variance in final output.
500
Manufactured goods that are intermediate by nature refer to?
Simply transformed manufactures (STMs)
500
In reference to either tangible or intangible, what is the type of the service/product if Brenda buys a toy car for her son?
Tangible.
500
Manufactured goods that are highly processed and valued are?
Elaborately transformed manufacturers (ETMs)
500
Identify the three quality approaches.
Quality control, quality assurance and total quality management.