HR Policies
What policy allows the use of earned sick time for an employee to attend a court hearing?
What is the sick and safety leave act?
An employee's job requires the need to drive a cart around the zoo. Where do they go to get started on this process?
Who is their manager and the Office of Temporary and Part-time Employment (HR-TOP-1) to complete cart safety?
How many forms of ID are required to attend orientation?
What is two? (Passport, driver's license, birth certificate, social security number, school picture ID, etc.)
What is the definition of respect?
What is...
treating people with courtesy, politeness, and kindness?
Encouraging coworkers to express opinions and ideas?
Listening to what others have to say before expressing your viewpoint?
Where can I find all of the WCS internal policies?
What is the WCS Intranet?
Anytime an employee is absent for more than this amount of consecutive days they will be required to submit medical documentation to HR from their doctor.
What is four or more consecutive days?
If an employee comes in on a day when it is raining but they are sent home due to inclement weather what is the minimum number of hours the employee must be paid for?
What is 4 hours?
What is the EEOC and who is affected by it?
What is the Equal Employment Opportunity Commission, a federal agency that administers and enforces civil rights laws against workplace discrimination, and all WCS employees, interns, volunteers, and applicants are affected by it?
What is one way WCS rewards their temporary and part-time staff?
What is the temporary/part-time appreciation party?
gift cards?
free lunches (for restaurants)?
Where can you access courses regarding development & management & communication skills?
What is the WCS U site?
What are the four types of harassment?
What is verbal, physical, visual, and sexual harassment?
What is the process for reasonable accommodations?
What is the employee should notify his or her manager or Human Resources and request such an accommodation, specifying what accommodation is required?
The manager and HR, after receiving the completed form and doctor's note will determine what, if any, effective and reasonable accommodations can be made to enable the individual to perform the essential functions of the job or to accommodate his or her religious observances in writing.
Name the 12 job families.
What is food & beverage, admissions & guest services, retail sales, visitor engagement, park maintenance, attractions & parking, animal programs, education, call center sales & service, safety, aerial adventure course, and events & catering?
What is a respectful workplace?
What is...
employees feel valued?
communication is open and honest?
people are treated as they wish to be treated?
disrespectful behavior is addressed?
Where can I find useful information, forms, policies, and updated HRO schedules?
What is the OTPE SharePoint site?
WCS employees in New York who work this amount of hours or more per week for 26 weeks are eligible for Paid Family Leave (PFL).
What is 20 hours or more per week?
What is the performance management disciplinary stages/steps?
What is verbal warning, written warnings, final written warning, termination?
(This order varies depending on the type of infraction. Work with HR to determine the best course of action)
Egregious v. Non-egregious
What types of questions are lawful and acceptable to ask during an interview?
What is questions focused on the requirements of the position, skills, relevant work experience, and relevant educational experience (if relevant to the role)?
Who is responsible when preventing disrespect?
What is everyone involved?
The person whose action offends others
Someone who the disrespect is aimed toward
The person who sees disrespectful behavior occur
Someone who has authority (manager, HR, director, supervisor)
A temporary employee wants a full time job. Where do they go?
Who is to their manager, who will discuss their career interests
the WCS career page?
What can an employee use earned sick time for?
-illness, injury or health condition or need for medical diagnosis, care or treatment of a mental or physical illness injury or health condition or need for preventive medical care of the employee, or of the employee’s immediate family
-for closure of the workplace or children's school
-to obtain services from a domestic violence center, rape crisis center, or other shelter for relief
-to temporarily or permanently relocate
-to meet with a social service provider (attorney)
-to file a complaint or domestic incident report
-to enroll children in a new school
-to take other actions necessary to improve welfare of the employee or the employee’s family
What are the manager's responsibilities in the layoff process?
What is the manager notifying the employee of their last day of work two weeks (minimum) in advance?
Once the employee completes their last day of work, the manager then fills out the Request for Separation form including their actual last day worked.
The form should be submitted to HR within 3-5 days from the last day worked. The manager then fills out the excel sheet, providing the information required?
What types of questions are unlawful?
What is questions focus on a candidate’s race/ethnicity, religion, age, gender, sexual orientation, or potential disabilities?
What can you do in any scenario where respect at work is compromised?
What is...
understand the other person’s point of view?
accept opinions that are different than your own but don’t accept bad behavior?
identify your feelings and take a pause before you share your concerns
does not blame, threaten or name call, even when you are angry or hurt; apologize when appropriate?
talk directly to your manager or Human Resources?
What are the six core values of WCS?
What is Respect, Accountability & Transparency, Diversity & Inclusion, Collaboration, Innovation, Integrity?