The Process
The process where a sender translates ideas into symbols or language.
What is Encoding?
In North America, this facial gesture usually indicates honesty and equality.
What is Eye Contact?
In this "Interpersonal" role, a manager serves as a figurehead or leader.
What is the Leader?
This channel is the predominant method of managerial communication.
What is Oral Communication (or Talking)?
It is the "identity" of what an organization stands for, versus what others think it is.
What is Identity?
It refers to any distortion that inhibits message clarity at any point in the process.
What is Noise?
In this region of the world, avoiding eye contact is seen as a sign of respect, not dishonesty.
What is Asia?
In this "Informational" role, a manager scans the environment to gather and analyze information.
What is a Monitor?
According to the text, Generation Z employees prefer these two channels over email.
What are Social Media and Texting?
This airline lost $500 million in value after a video of a passenger being dragged off a plane went viral.
Answer: What is United Airlines?
In this type of feedback, the receiver responds by challenging the original message.
What is Corrective Feedback?
In Latin America, this facial expression is a sexual invitation; in China, it is considered rude.
What is Winking?
In this "Decisional" role, a manager decides how to distribute limited funds or equipment.
What is a Resource Allocator?
This channel is best for "high-stakes" or sensitive political issues where you need to read nonverbal cues.
What is a One-on-One Conversation?
The text suggests managers read at least this many national newspapers each day to maintain knowledge.
What is One?
The basic model consists of four parts: Encoding, Decoding, Feedback, and this.
What is Noise?
In France, it is common to greet a business associate with this physical gesture.
What is a Kiss on Both Cheeks?
Mintzberg identified that managerial jobs cluster around this many core roles.
What are Three?
Bridging time zones and cultures, this technology allows for face-to-face interaction without travel.
What is Video Teleconferencing
Managers must understand that corporate reputation is defined by how the organization communicates to all of these groups.
What are Stakeholders?
This is the process by which the recipient interprets the message.
What is Decoding?
Managing this "space" varies by culture; Middle Easterners often require less of it than Northern Europeans.
What is Personal Space?
When a manager acts as a "Spokesperson" or "Disseminator," they are fulfilling this category of roles.
What are Informational Roles?
The text argues that "Communication is Invention" because managers create this through discussion.
What is Meaning?
Today, crisis management depends heavily on this digital platform where news spreads instantly.
What is Social Media?