Policies
How many days can someone be on the schedule without a food handlers permit after hire?
They have two weeks from hire date
What is 38 g
16 oz Banana Smoothie
6 oz milk, 1.5 bananas, 1/2 scoop vanilla bean
Staff member refuses to work with another coworker
Sit them down together and address the situation
Our newest hire- company wide
Who is Alex Stipe
What is the purpose of 3 month reviews
Locating deficiencies in work performance and outlining improvement plans for the future. As well as to identify any problems in the training process.
French Roast Blend
Brazil, Nicaragua, Columbia
Vanilla Chai Iced 16 oz
2 oz chai, ½ oz vanilla syrup
A staff member decides to make their own recipe for a drink we currently have
1. Make sure they follow our recipes
2. Try their recipe and consult with upper management for any changes
How old is Perks?
20 years!
True or False: A barista can be let go if they change their availability
True
Latte art pin requirements
3- 3 stack tulips that are symetrical and smooth
3- 7 layered rosettas
.. In a row!
What is 2 teaspoons
A staff member leaves a shift early without asking permission
What is a automatic write up or termination
Where is your fire extinguisher located
Sunset: By the breaker box
What to do when a barista gets another job
Verify what the job is to avoid conflict of interest
Outline our requirements- one closing shift per week, one weekend per month, minimum 3 days a week unless specifically notified
a coffee processing method where coffee is fermented in pressurized sealed tanks deprived of oxygen. This lack of oxygen produces distinct acids, lactic acids for example, that create a different and distinct flavor profile for the coffee.
2 1/2 oz matcha
1/2 oz vanilla
Milk to the 6
1/2 scoop smoothie base
A staff member shows up late to lab training, what do you do?
Mark it in the packet under disciplinary actions, let both their store manager and Drew or Jody know
What is the difference between Masala chai and normal chai?
Traditionally, masala has more spices. Masala is Hindi and translates to spices
What is the smoking policy both for customers and employees
Customers- 25 feet away from the building (this includes drive thrus)
Employees- one smoke break per 6 hr shift. 25 feet away from the building or in car, must wash hands after
What is different about our Decaf from other coffee companies?
It's swiss water method- meaning no chemicals are used in the decaffination process
20 oz Sugar Free Pumpkin Pie
2 espresso shots
1 1/2 oz sugar free pumpkin pie syrup
3/4 scoop sf chai
You get a customer complaint about a certain baristas attitude what do you do?
Bring them aside, explain the complaint, hear their side, write up or verbal warning depending on the situation. Make sure you write up a summary in file
What do you use to clean the fridge coils?
Coil cleaner, brush, rag
Spray, let sit for a minute or so, wipe off